Difference between revisions of "GGUS:NGI DE Interface FAQ"

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|tech-docu-link=https://helpdesk.ngi-de.eu/
 
|tech-docu-link=https://helpdesk.ngi-de.eu/
 
|transfer-from-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
 
|transfer-from-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
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|field-mapping create from GGUS to Unit={{{!}}border="1"
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!      GGUS system {{!!}} NGI_DE ticketing system
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{{!}}-
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{{!}}Affected Site {{!!}} Affected Site
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{{!}}-
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{{!}}Attachment Data {{!!}} Attachment Data
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{{!}}-
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{{!}}Attachment Name {{!!}} Attachment Name
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{{!}}Date/Time Of Problem {{!!}} Date/Time Of Problem
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{{!}}Description {{!!}} Description
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{{!}}Internal Diary {{!!}} Internal Diary
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{{!}}-
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{{!}}Last Login         {{!!}} Last Login
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{{!}}-
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{{!}}Last Modifier {{!!}} Last Modifier
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{{!}}-
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{{!}}Priority         {{!!}} Priority
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{{!}}-
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{{!}}Public Diary {{!!}} Public Diary
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{{!}}-
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{{!}}Responsible Unit {{!!}} Responsible Unit
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{{!}}Request-ID {{!!}} Request-ID
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{{!}}Short Description  {{!!}} Short Description
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{{!}}Status         {{!!}} Status
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{{!}}-
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{{!}}Type Of Problem {{!!}} Type Of Problem
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{{!}}}
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|field-mapping modify from GGUS to Unit={{{!}}border="1"
 +
!      GGUS system {{!!}} NGI_DE ticketing system
 +
{{!}}-
 +
{{!}}Affected Site {{!!}} Affected Site
 +
{{!}}-
 +
{{!}}Attachment Data {{!!}} Attachment Data
 +
{{!}}-
 +
{{!}}Attachment Name {{!!}} Attachment Name
 +
{{!}}-
 +
{{!}}Detailed Solution {{!!}} Detailed Solution
 +
{{!}}-
 +
{{!}}Internal Diary {{!!}} Internal Diary
 +
{{!}}-
 +
{{!}}Last Login         {{!!}} Last Login
 +
{{!}}-
 +
{{!}}Last Modifier {{!!}} Last Modifier
 +
{{!}}-
 +
{{!}}Priority         {{!!}} Priority
 +
{{!}}-
 +
{{!}}Public Diary {{!!}} Public Diary
 +
{{!}}-
 +
{{!}}Responsible Unit {{!!}} Responsible Unit
 +
{{!}}-
 +
{{!}}Subject            {{!!}} Short Description
 +
{{!}}-
 +
{{!}}Status         {{!!}} Status
 +
{{!}}-
 +
{{!}}Type Of Problem {{!!}} Type Of Problem
 +
{{!}}}
 
|transfer-to-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
 
|transfer-to-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
|field-mapping={{{!}}border="1"
+
|field-mapping create from Unit to GGUS={{{!}}border="1"
 
!      GGUS system {{!!}} NGI_DE ticketing system
 
!      GGUS system {{!!}} NGI_DE ticketing system
 
{{!}}-
 
{{!}}-
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{{!}}Type Of Problem {{!!}} Type Of Problem
 
{{!}}Type Of Problem {{!!}} Type Of Problem
 
{{!}}}
 
{{!}}}
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|field-mapping modify from Unit to GGUS={{{!}}border="1"
 +
!      GGUS system {{!!}} NGI_DE ticketing system
 +
{{!}}-
 +
{{!}}Affected Site {{!!}} Affected Site
 +
{{!}}-
 +
{{!}}Attachment Data {{!!}} Attachment Data
 +
{{!}}-
 +
{{!}}Attachment Name {{!!}} Attachment Name
 +
{{!}}-
 +
{{!}}Diary Of Steps {{!!}} Public Diary
 +
{{!}}-
 +
{{!}}Detailed Solution {{!!}} Detailed Solution
 +
{{!}}-
 +
{{!}}Internal Diary {{!!}} Internal Diary
 +
{{!}}-
 +
{{!}}Last Login         {{!!}} Last Login
 +
{{!}}-
 +
{{!}}Last Modifier {{!!}} Last Modifier
 +
{{!}}-
 +
{{!}}Priority         {{!!}} Priority
 +
{{!}}-
 +
{{!}}Public Diary {{!!}} Public Diary
 +
{{!}}-
 +
{{!}}Responsible Unit {{!!}} Responsible Unit
 +
{{!}}-
 +
{{!}}Subject            {{!!}} Short Description
 +
{{!}}-
 +
{{!}}Status         {{!!}} Status
 +
{{!}}-
 +
{{!}}Type Of Problem {{!!}} Type Of Problem
 +
{{!}}}
 +
 
|attachments=Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow.
 
|attachments=Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow.
 
|Comments=n.a.
 
|Comments=n.a.
 
}}
 
}}
 
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Revision as of 15:57, 21 January 2013

GGUS-logo.jpg


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ for the Interface between GGUS and NGI_DE Ticketing System

Reference link

https://helpdesk.ngi-de.eu/

Technical details

Name of the Tool 
BMC Remedy
Programming language 
n.a.
Redundancy 
Yes
Help, Documentation, Example code
https://helpdesk.ngi-de.eu/

Data transfer from GGUS to NGI_DE ticketing system

Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.

Field mapping create from GGUS to NGI_DE

GGUS system NGI_DE ticketing system
Affected Site Affected Site
Attachment Data Attachment Data
Attachment Name Attachment Name
Date/Time Of Problem Date/Time Of Problem
Description Description
Internal Diary Internal Diary
Last Login Last Login
Last Modifier Last Modifier
Priority Priority
Public Diary Public Diary
Responsible Unit Responsible Unit
Request-ID Request-ID
Short Description Short Description
Status Status
Type Of Problem Type Of Problem

Field mapping modify from GGUS to NGI_DE

GGUS system NGI_DE ticketing system
Affected Site Affected Site
Attachment Data Attachment Data
Attachment Name Attachment Name
Detailed Solution Detailed Solution
Internal Diary Internal Diary
Last Login Last Login
Last Modifier Last Modifier
Priority Priority
Public Diary Public Diary
Responsible Unit Responsible Unit
Subject Short Description
Status Status
Type Of Problem Type Of Problem

Data transfer from NGI_DE ticketing system to GGUS

Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.

Field mapping create from NGI_DE to GGUS

GGUS system NGI_DE ticketing system
Affected Site Affected Site
Attachment Data Attachment Data
Attachment Name Attachment Name
Date/Time Of Problem Date/Time Of Problem
Diary Of Steps Public Diary
Description Description
Detailed Solution Detailed Solution
Internal Diary Internal Diary
Last Login Last Login
Last Modifier Last Modifier
Priority Priority
Public Diary Public Diary
Responsible Unit Responsible Unit
Request-ID Request-ID
Short Description Short Description
Short Solution Short Solution
Status Status
Type Of Problem Type Of Problem

Field mapping modify from NGI_DE to GGUS

GGUS system NGI_DE ticketing system
Affected Site Affected Site
Attachment Data Attachment Data
Attachment Name Attachment Name
Diary Of Steps Public Diary
Detailed Solution Detailed Solution
Internal Diary Internal Diary
Last Login Last Login
Last Modifier Last Modifier
Priority Priority
Public Diary Public Diary
Responsible Unit Responsible Unit
Subject Short Description
Status Status
Type Of Problem Type Of Problem

Attachments

Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow.

Comments

n.a.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket

indicating that it should be directed at the GGUS team.

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