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Difference between revisions of "GGUS:NGI DE Interface FAQ"
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|tech-redundancy=Yes | |tech-redundancy=Yes | ||
|tech-docu-link=https://helpdesk.ngi-de.eu/ | |tech-docu-link=https://helpdesk.ngi-de.eu/ | ||
|field-mapping= | |transfer-from-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow. | ||
|transfer-to-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow. | |||
|field-mapping={{{!}}border="1" | |||
! GGUS system {{!!}} NGI_DE ticketing system | |||
{{!}}- | |||
{{!}}Affected Site {{!!}} Affected Site | |||
{{!}}- | |||
{{!}}Attachment Data {{!!}} Attachment Data | |||
{{!}}- | |||
{{!}}Attachment Name {{!!}} Attachment Name | |||
{{!}}- | |||
{{!}}Date/Time Of Problem {{!!}} Date/Time Of Problem | |||
{{!}}- | |||
{{!}}Diary Of Steps {{!!}} Public Diary | |||
{{!}}- | |||
{{!}}Description {{!!}} Description | |||
{{!}}- | |||
{{!}}Detailed Solution {{!!}} Detailed Solution | |||
{{!}}- | |||
{{!}}Internal Diary {{!!}} Internal Diary | |||
{{!}}- | |||
{{!}}Last Login {{!!}} Last Login | |||
{{!}}- | |||
{{!}}Last Modifier {{!!}} Last Modifier | |||
{{!}}- | |||
{{!}}Priority {{!!}} Priority | |||
{{!}}- | |||
{{!}}Public Diary {{!!}} Public Diary | |||
{{!}}- | |||
{{!}}Responsible Unit {{!!}} Responsible Unit | |||
{{!}}- | |||
{{!}}Request-ID {{!!}} Request-ID | |||
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{{!}}Short Description {{!!}} Short Description | |||
{{!}}- | |||
{{!}}Short Solution {{!!}} Short Solution | |||
{{!}}- | |||
{{!}}Status {{!!}} Status | |||
{{!}}- | |||
{{!}}Type Of Problem {{!!}} Type Of Problem | |||
{{!}}} | |||
|attachments=Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow. | |attachments=Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow. | ||
|Comments= | |Comments= | ||
}} | }} | ||
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Revision as of 15:23, 29 September 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and NGI_DE Ticketing System
Reference link
Technical details
- Name of the Tool
- BMC Remedy
- Programming language
- -
- Redundancy
- Yes
- Help, Documentation, Example code
- https://helpdesk.ngi-de.eu/
Data transfer from GGUS to NGI_DE ticketing system
Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
Field mapping create from GGUS to NGI_DE
unknown
Field mapping modify from GGUS to NGI_DE
unknown
Data transfer from NGI_DE ticketing system to GGUS
Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
Field mapping create from NGI_DE to GGUS
unknown
Field mapping modify from NGI_DE to GGUS
unknown
Attachments
Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow.
Comments
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ