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Difference between revisions of "GGUS:NGI DE Interface FAQ"

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{{Template:Deprecated}}
<!--
{{GGUS-Interfaces
{{GGUS-Interfaces
|Unit=NGI_DE
|Unit=NGI_DE
Line 4: Line 6:
|link=https://helpdesk.ngi-de.eu/
|link=https://helpdesk.ngi-de.eu/
|tech-name-of-tool=BMC Remedy
|tech-name-of-tool=BMC Remedy
|tech-prog-lang=-
|tech-prog-lang=n.a.
|tech-redundancy=Yes
|tech-redundancy=Yes
|tech-docu-link=https://helpdesk.ngi-de.eu/
|tech-docu-link=https://helpdesk.ngi-de.eu/
|transfer-from-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
|transfer-from-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
|field-mapping create from GGUS to Unit={{{!}}border="1"
!      GGUS system {{!!}} NGI_DE ticketing system
{{!}}-
{{!}}Affected Site {{!!}} Affected Site
{{!}}-
{{!}}Attachment Data {{!!}} Attachment Data
{{!}}-
{{!}}Attachment Name {{!!}} Attachment Name
{{!}}-
{{!}}Date/Time Of Problem {{!!}} Date/Time Of Problem
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}Internal Diary {{!!}} Internal Diary
{{!}}-
{{!}}Last Login         {{!!}} Last Login
{{!}}-
{{!}}Last Modifier {{!!}} Last Modifier
{{!}}-
{{!}}Priority         {{!!}} Priority
{{!}}-
{{!}}Public Diary {{!!}} Public Diary
{{!}}-
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}-
{{!}}Request-ID {{!!}} Request-ID
{{!}}-
{{!}}Short Description  {{!!}} Short Description
{{!}}-
{{!}}Status         {{!!}} Status
{{!}}-
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}}
|field-mapping modify from GGUS to Unit={{{!}}border="1"
!      GGUS system {{!!}} NGI_DE ticketing system
{{!}}-
{{!}}Affected Site {{!!}} Affected Site
{{!}}-
{{!}}Attachment Data {{!!}} Attachment Data
{{!}}-
{{!}}Attachment Name {{!!}} Attachment Name
{{!}}-
{{!}}Detailed Solution {{!!}} Detailed Solution
{{!}}-
{{!}}Internal Diary {{!!}} Internal Diary
{{!}}-
{{!}}Last Login         {{!!}} Last Login
{{!}}-
{{!}}Last Modifier {{!!}} Last Modifier
{{!}}-
{{!}}Priority         {{!!}} Priority
{{!}}-
{{!}}Public Diary {{!!}} Public Diary
{{!}}-
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}-
{{!}}Subject            {{!!}} Short Description
{{!}}-
{{!}}Status         {{!!}} Status
{{!}}-
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}}
|transfer-to-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
|transfer-to-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
|field-mapping={{{!}}border="1"
|field-mapping create from Unit to GGUS={{{!}}border="1"
!      GGUS system {{!!}} NGI_DE ticketing system
!      GGUS system {{!!}} NGI_DE ticketing system
{{!}}-
{{!}}-
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{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}}
{{!}}}
|field-mapping modify from Unit to GGUS={{{!}}border="1"
!      GGUS system {{!!}} NGI_DE ticketing system
{{!}}-
{{!}}Affected Site {{!!}} Affected Site
{{!}}-
{{!}}Attachment Data {{!!}} Attachment Data
{{!}}-
{{!}}Attachment Name {{!!}} Attachment Name
{{!}}-
{{!}}Diary Of Steps {{!!}} Public Diary
{{!}}-
{{!}}Detailed Solution {{!!}} Detailed Solution
{{!}}-
{{!}}Internal Diary {{!!}} Internal Diary
{{!}}-
{{!}}Last Login         {{!!}} Last Login
{{!}}-
{{!}}Last Modifier {{!!}} Last Modifier
{{!}}-
{{!}}Priority         {{!!}} Priority
{{!}}-
{{!}}Public Diary {{!!}} Public Diary
{{!}}-
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}-
{{!}}Subject            {{!!}} Short Description
{{!}}-
{{!}}Status         {{!!}} Status
{{!}}-
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}}
|attachments=Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow.
|attachments=Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow.
|Comments=
|Comments=n.a.
}}
}}
-->
<!-- not used |more= -->
<!-- not used |more= -->

Latest revision as of 11:17, 17 December 2019

Alert.png This article is Deprecated and should no longer be used, but is still available for reasons of reference.