GGUS:NGI DE FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_DE SUPPORT UNIT
- Responsible Unit
- NGI_DE
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_DE Support?
The aim of NGI_DE support unit is to deal with all kind of issues related to operations of grid sites in Germany. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Germany should be addressed to NGI_DE support unit.
For which components does NGI_DE provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_DE Support?
unknown
Are tickets typically solved in NGI_DE Support or reassigned elsewhere?
unknown
Who is responsible for NGI_DE Support?
From managerial point of view the responsible is NGI_DE operations manager Torsten Antoni
What documentation is available on NGI_DE Support?
Helpdesk https://helpdesk.ngi-de.eu/
What is the usual "Type of Issue" for the tickets of NGI_DE?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_DE team.
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