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GGUS:NGI CZ Interface FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and NGI_CZ Ticketing System
Reference link
Technical details
- Name of the Tool
- RT
- Programming language
- n.a.
- Redundancy
- No
- Help, Documentation, Example code
- https://wiki.egi.eu/wiki/NGI_CZ:RT_GGUS_Integration
Data transfer from GGUS to NGI_CZ ticketing system
For transferring data from the GGUS system to the NGI_CZ ticketing system GGUS uses the web services provided by the NGI_CZ ticketing system. Available operations are:
- TicketCreate for creating a new ticket in NGI_CZ ticketing system and
- TicketModify for updating an existing ticket in NGI_CZ ticketing system.
Field mapping create from GGUS to NGI_CZ
| GGUS system | NGI_CZ ticketing system |
|---|---|
| Request-ID | GGUSTicketId |
| Short Description | ShortDescription |
| Description | Description |
| Last Modifier | Requestor |
| Last Login (hidden) | s-gensym5 (hidden) |
| Target-ID (hidden) | s-gensym3 (hidden) |
Field mapping modify from GGUS to NGI_CZ
| GGUS system | NGI_CZ ticketing system |
|---|---|
| Target-ID | RTTicketId |
| Status | GGUSTicketStatus |
| Short Description | ShortDescription |
| Internal Diary | Description |
| Public Diary | Description |
| Detailed Solution | Description |
| Last Modifier | Requestor |
Additional information can be found at https://wiki.egi.eu/wiki/NGI_CZ:RT_GGUS_Integration
Data transfer from NGI_CZ ticketing system to GGUS
For transferring data from the NGI_CZ ticketing system to GGUS the NGI_CZ ticketing system uses the web services provided by GGUS. Available operations are:
- OpCreate for creating a new ticket in GGUS system,
- TicketModify for updating an existing ticket and
- TicketGet for reading values of an existing ticket.
Field mapping create from NGI_CZ to GGUS
| GGUS system | NGI_CZ ticketing system |
|---|---|
| Description | Description |
| Detailed Solution | Description |
| Internal Diary | Description |
| Last Login (hidden) | s-gensym5 |
| Public Diary | Description |
| Short Description | Short Description |
| Status | GGUSTicketStatus |
| Target ID (hidden) | RTTicketId |
Field mapping modify from NGI_CZ to GGUS
| GGUS system | NGI_CZ ticketing system |
|---|---|
| Description | Description |
| Detailed Solution | Description |
| Internal Diary | Description |
| Last Login (hidden) | s-gensym5 |
| Public Diary | Description |
| Short Description | Short Description |
| Status | GGUSTicketStatus |
| Target ID (hidden) | RTTicketId |
Attachments
Attachments are not synchronized between GGUS and NGI_CZ ticketing system.
Comments
n.a.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ