GGUS:NGI CZ Interface FAQ

GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk

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FAQ for the Interface between GGUS and NGI_CZ Ticketing System

Reference link

https://rt3.cesnet.cz/rt/

Technical details

Name of the Tool

RT

Programming language

n.a.

Redundancy

No

Help, Documentation, Example code

https://wiki.egi.eu/wiki/NGI_CZ:RT_GGUS_Integration

Data transfer from GGUS to NGI_CZ ticketing system

For transferring data from the GGUS system to the NGI_CZ ticketing system GGUS uses the web services provided by the NGI_CZ ticketing system. Available operations are:

• TicketCreate for creating a new ticket in NGI_CZ ticketing system and
• TicketModify for updating an existing ticket in NGI_CZ ticketing system.

Additional information can be found at https://wiki.egi.eu/wiki/NGI_CZ:RT_GGUS_Integration

Field mapping create from GGUS to NGI_CZ

unknown

Field mapping modify from GGUS to NGI_CZ

unknown

Data transfer from NGI_CZ ticketing system to GGUS

For transferring data from the NGI_CZ ticketing system to GGUS the NGI_CZ ticketing system uses the web services provided by GGUS. Available operations are:

• OpCreate for creating a new ticket in GGUS system,
• TicketModify for updating an existing ticket and
• TicketGet for reading values of an existing ticket.

Field mapping create from NGI_CZ to GGUS

unknown

Field mapping modify from NGI_CZ to GGUS

unknown

Attachments

Attachments are not synchronized between GGUS and NGI_CZ ticketing system.

Comments

n.a.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket

indicating that it should be directed at the GGUS team.

Search

• Please use this link to search inside the GGUS FAQ