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GGUS:NGI CZ FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_CZ SUPPORT UNIT
- Responsible Unit
- NGI_CZ
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_CZ Support?
The aim of NGI_CZ support unit is to deal with all kind of issues related to operations of grid sites in Czech Republic. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Czech Republic should be addressed to NGI_CZ support unit.
For which components does NGI_CZ provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_CZ Support?
unknown
Are tickets typically solved in NGI_CZ Support or reassigned elsewhere?
Ticket handling for NGI_CZ is done at NGI_CZ request tracking system
Who is responsible for NGI_CZ Support?
unknown
What documentation is available on NGI_CZ Support?
Currently there is no documentation, we expect to clarify problems via RT system https://rt3.cesnet.cz/rt/
What is the usual "Type of Issue" for the tickets of NGI_CZ?
Other
Comments
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What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_CZ team.
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