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GGUS:NGI CYGRID FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR NGI_CYGRID SUPPORT UNIT

Responsible Unit
NGI_CYGRID
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the NGI_CYGRID Support?

The aim of NGI_CYGRID support unit is to deal with all kind of issues related to operations of grid sites in Cyprus. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Cyprus should be addressed to NGI_CYGRID support unit.

For which components does NGI_CYGRID provide support?

unknown

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to NGI_CYGRID Support?

unknown

Are tickets typically solved in NGI_CYGRID Support or reassigned elsewhere?

unknown

Who is responsible for NGI_CYGRID Support?

unknown

What documentation is available on NGI_CYGRID Support?

All information is available at: http://cygrid.org.cy/

What is the usual "Type of Issue" for the tickets of NGI_CYGRID?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the NGI_CYGRID team.

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