GGUS:NGI CH Interface FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ for the Interface between GGUS and NGI_CH Ticketing System

Reference link

https://xgus.ggus.eu/ngi_ch/

Technical details

Name of the Tool 
BMC Remedy
Programming language 
n.a.
Redundancy 
Yes
Help, Documentation, Example code
https://xgus.ggus.eu/ngi_ch/

Data transfer from GGUS to NGI_CH ticketing system

Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.

Field mapping create from GGUS to NGI_CH

GGUS system NGI_CH ticketing system
Affected Site Affected Site
Attachment Data Attachment Data
Attachment Name Attachment Name
Date/Time Of Problem Date/Time Of Problem
Description Description
Internal Diary Internal Diary
Last Login Last Login
Last Modifier Last Modifier
Priority Priority
Public Diary Public Diary
Responsible Unit Responsible Unit
Request-ID Request-ID
Short Description Short Description
Status Status
Type Of Problem Type Of Problem

Field mapping modify from GGUS to NGI_CH

GGUS system NGI_CH ticketing system
Affected Site Affected Site
Attachment Data Attachment Data
Attachment Name Attachment Name
Detailed Solution Detailed Solution
Internal Diary Internal Diary
Last Login Last Login
Last Modifier Last Modifier
Priority Priority
Public Diary Public Diary
Responsible Unit Responsible Unit
Subject Short Description
Status Status
Type Of Problem Type Of Problem

Data transfer from NGI_CH ticketing system to GGUS

Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.

Field mapping create from NGI_CH to GGUS

GGUS system NGI_CH ticketing system
Affected Site Affected Site
Attachment Data Attachment Data
Attachment Name Attachment Name
Date/Time Of Problem Date/Time Of Problem
Diary Of Steps Public Diary
Description Description
Detailed Solution Detailed Solution
Internal Diary Internal Diary
Last Login Last Login
Last Modifier Last Modifier
Priority Priority
Public Diary Public Diary
Responsible Unit Responsible Unit
Request-ID Request-ID
Short Description Short Description
Short Solution Short Solution
Status Status
Type Of Problem Type Of Problem

Field mapping modify from NGI_CH to GGUS

GGUS system NGI_CH ticketing system
Affected Site Affected Site
Attachment Data Attachment Data
Attachment Name Attachment Name
Diary Of Steps Public Diary
Detailed Solution Detailed Solution
Internal Diary Internal Diary
Last Login Last Login
Last Modifier Last Modifier
Priority Priority
Public Diary Public Diary
Responsible Unit Responsible Unit
Subject Short Description
Status Status
Type Of Problem Type Of Problem

Attachments

Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow.

Comments

n.a.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket

indicating that it should be directed at the GGUS team.

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