Difference between revisions of "GGUS:NGI CHINA FAQ"
(Created page with "{{GGUS-FAQ |Unit= NGI_CHINA |Interface= H |purpose= |components= |responsible= |assigned by= |solved by= |documentation= |sortname=Ngi CHINA }}") |
|||
Line 2: | Line 2: | ||
|Unit= NGI_CHINA | |Unit= NGI_CHINA | ||
|Interface= H | |Interface= H | ||
|purpose= | |purpose= The purpose of the NGI_CHINA support group is to provide support for operations and user issues to the China National Grid Initiative (NGI) and wider EGI communities. The NGI_CHINA manages only the operational tickets for the sites of its NGI. | ||
|components= | |components= We provide support to users and site administrators for all components and services deployed in NGI_CHINA. | ||
|responsible= | |responsible= NGI_CHINA operations managers are responsible for providing the appropriate support. | ||
|assigned by= | |assigned by= Ticket can reach NGI_CHINA support unit through the GGUS ticketing system. | ||
|solved by= | |solved by= unknow | ||
|documentation= | |documentation= All information is available at: http://www.china-roc.cn/twiki/bin/view/ROC/WebHome | ||
|sortname=Ngi CHINA | |sortname=Ngi CHINA | ||
}} | }} |
Latest revision as of 11:02, 9 May 2014
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_CHINA SUPPORT UNIT
- Responsible Unit
- NGI_CHINA
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_CHINA Support?
The purpose of the NGI_CHINA support group is to provide support for operations and user issues to the China National Grid Initiative (NGI) and wider EGI communities. The NGI_CHINA manages only the operational tickets for the sites of its NGI.
For which components does NGI_CHINA provide support?
We provide support to users and site administrators for all components and services deployed in NGI_CHINA.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_CHINA Support?
Ticket can reach NGI_CHINA support unit through the GGUS ticketing system.
Are tickets typically solved in NGI_CHINA Support or reassigned elsewhere?
unknow
Who is responsible for NGI_CHINA Support?
NGI_CHINA operations managers are responsible for providing the appropriate support.
What documentation is available on NGI_CHINA Support?
All information is available at: http://www.china-roc.cn/twiki/bin/view/ROC/WebHome
What is the usual "Type of Issue" for the tickets of NGI_CHINA?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_CHINA team.
Search
- Please use this link to search inside the GGUS FAQ