Difference between revisions of "GGUS:NGI BA FAQ"

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|Unit= NGI BA  
 
|Unit= NGI BA  
 
|Interface= H
 
|Interface= H
|Updated= 2010-11-18
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|Updated= 2011-03-28
 
|purpose=  The aim of BiH NGI support unit is to deal with all kind of issues related to operations of grid sites in Bosnia and Herzegovina. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Bosnia and Herzegovina should be addressed to BiH NGI support unit.
 
|purpose=  The aim of BiH NGI support unit is to deal with all kind of issues related to operations of grid sites in Bosnia and Herzegovina. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Bosnia and Herzegovina should be addressed to BiH NGI support unit.
 
|responsible= From managerial point of view the responsible is University of Banja Luka Faculty of Electrical Engineering operations manager
 
|responsible= From managerial point of view the responsible is University of Banja Luka Faculty of Electrical Engineering operations manager
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|sortname=Ngi BA  
 
|sortname=Ngi BA  
 
}}
 
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|components= For which components do you provide support?
 
|assigned by= Who will assign tickets to UNIT?
 
|solved by= Are tickets typically solved in UNIT or reassigned elsewhere?
 
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Revision as of 13:34, 28 March 2011

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR NGI BA SUPPORT UNIT

Responsible Unit
NGI BA
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the NGI BA Support?

The aim of BiH NGI support unit is to deal with all kind of issues related to operations of grid sites in Bosnia and Herzegovina. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Bosnia and Herzegovina should be addressed to BiH NGI support unit.

For which components does NGI BA provide support?

NGI_BA provides support for all components that are used as a part of NGI as described at http://grid.etfbl.net.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to NGI BA Support?

Ticket handling for BiH NGI is currently done using the GGUS system directly.

Are tickets typically solved in NGI BA Support or reassigned elsewhere?

Ticket are solved by NGI_BA staff unless required otherwise.

Who is responsible for NGI BA Support?

From managerial point of view the responsible is University of Banja Luka Faculty of Electrical Engineering operations manager

What documentation is available on NGI BA Support?

All information is available at http://grid.etfbl.net.

What is the usual "Type of Issue" for the tickets of NGI BA?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the NGI BA team.

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