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Difference between revisions of "GGUS:NGI BA FAQ"
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|responsible= From managerial point of view the responsible is University of Banja Luka Faculty of Electrical Engineering operations manager | |responsible= From managerial point of view the responsible is University of Banja Luka Faculty of Electrical Engineering operations manager | ||
|assigned by=Ticket handling for BiH NGI is currently done using the GGUS system directly. | |assigned by=Ticket handling for BiH NGI is currently done using the GGUS system directly. | ||
|components= NGI_BA provides support for all components that are used as a part of NGI as described at http://grid.etfbl.net. | |||
|documentation= All information is available at http://grid.etfbl.net. | |documentation= All information is available at http://grid.etfbl.net. | ||
|solved by= Ticket are solved by NGI_BA staff unless required otherwise. | |||
|sortname=Ngi BA | |sortname=Ngi BA | ||
}} | }} | ||
Revision as of 12:41, 28 March 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI BA SUPPORT UNIT
- Responsible Unit
- NGI BA
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI BA Support?
The aim of BiH NGI support unit is to deal with all kind of issues related to operations of grid sites in Bosnia and Herzegovina. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Bosnia and Herzegovina should be addressed to BiH NGI support unit.
For which components does NGI BA provide support?
NGI_BA provides support for all components that are used as a part of NGI as described at http://grid.etfbl.net.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI BA Support?
Ticket handling for BiH NGI is currently done using the GGUS system directly.
Are tickets typically solved in NGI BA Support or reassigned elsewhere?
Ticket are solved by NGI_BA staff unless required otherwise.
Who is responsible for NGI BA Support?
From managerial point of view the responsible is University of Banja Luka Faculty of Electrical Engineering operations manager
What documentation is available on NGI BA Support?
All information is available at http://grid.etfbl.net.
What is the usual "Type of Issue" for the tickets of NGI BA?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI BA team.
Search
- Please use this link to search inside the GGUS FAQ