GGUS:NGI AT FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_AT SUPPORT UNIT
- Responsible Unit
- NGI_AT
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_AT Support?
The NGI_AT support team is responsible for solving issues related to the operation of grid sites in Austria. The support staff also can be contacted by users in case that help or information related to the Austrian grid infrastructure is sought.
For which components does NGI_AT provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_AT Support?
A ticket can be opened in GGUS and assigned to NGI_AT.
Are tickets typically solved in NGI_AT Support or reassigned elsewhere?
unknown
Who is responsible for NGI_AT Support?
unknown
What documentation is available on NGI_AT Support?
The AustrianGrid Wiki at wiki.austriangrid.at contains instructions on how to start using the national grid and covers various frequently asked questions. Do not hesitate to contact the support team at support@austriangrid.at if a question needs
What is the usual "Type of Issue" for the tickets of NGI_AT?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_AT team.
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