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Difference between revisions of "GGUS:NGI AT FAQ"
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|Interface= H | |Interface= H | ||
|Updated= 2010-06-10 | |Updated= 2010-06-10 | ||
|purpose= | |purpose= The NGI_AT support team is responsible for solving issues related to the operation of grid sites in Austria. The support staff also can be contacted by users in case that help or information related to the Austrian grid infrastructure is sought. | ||
|assigned by= | |components=We support users and site administrators for all components and services deployed in NGI_AT | ||
|solved by=Tickets are solved by the NGI_AT helpdesk | |||
|assigned by=Tickets can be assigned to NGI_NAT directly or by TPM. | |||
|documentation= The AustrianGrid Wiki at wiki.austriangrid.at contains instructions on how to start using the national grid and covers various frequently asked questions. Do not hesitate to contact the support team at support@austriangrid.at if a question needs | |documentation= The AustrianGrid Wiki at wiki.austriangrid.at contains instructions on how to start using the national grid and covers various frequently asked questions. Do not hesitate to contact the support team at support@austriangrid.at if a question needs | ||
|sortname=Ngi AT | |sortname=Ngi AT | ||
}} | }} <!-- put the following lines above the }} | ||
<!-- put the following lines above the }} | |||
|components= | |components= | ||
|responsible= | |responsible=The two Austrian sites in Vienna (Contact: Dietrich.Liko@oeaw.ac.at) and Innsbruck (Contact: Wolfgang.Jais@uibk.ac.at) are responsible for NGI_AT support. | ||
|assigned by= Who will assign tickets to UNIT? | |assigned by= Who will assign tickets to UNIT? | ||
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Revision as of 15:39, 16 May 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_AT SUPPORT UNIT
- Responsible Unit
- NGI_AT
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_AT Support?
The NGI_AT support team is responsible for solving issues related to the operation of grid sites in Austria. The support staff also can be contacted by users in case that help or information related to the Austrian grid infrastructure is sought.
For which components does NGI_AT provide support?
We support users and site administrators for all components and services deployed in NGI_AT
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_AT Support?
Tickets can be assigned to NGI_NAT directly or by TPM.
Are tickets typically solved in NGI_AT Support or reassigned elsewhere?
Tickets are solved by the NGI_AT helpdesk
Who is responsible for NGI_AT Support?
unknown
What documentation is available on NGI_AT Support?
The AustrianGrid Wiki at wiki.austriangrid.at contains instructions on how to start using the national grid and covers various frequently asked questions. Do not hesitate to contact the support team at support@austriangrid.at if a question needs
What is the usual "Type of Issue" for the tickets of NGI_AT?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_AT team.
Search
- Please use this link to search inside the GGUS FAQ