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GGUS:NGI AL FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI SUPPORT UNIT
- Responsible Unit
- NGI
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI Support?
NGI_AL support team purpose is to deal with issues related to the operation of grid sites in Albania. User’s tickets related to site operation in Albania should be addressed to the NGI_AL support team.
For which components does NGI provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI Support?
Ticket can reach to the NGI_AL support team through the GGUS ticketing system.
Are tickets typically solved in NGI Support or reassigned elsewhere?
unknown
Who is responsible for NGI Support?
unknown
What documentation is available on NGI Support?
No documentation available yet.
What is the usual "Type of Issue" for the tickets of NGI?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI team.
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