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Difference between revisions of "GGUS:NGI AL FAQ"

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(https://gus.fzk.de/ws/ticket_info.php?ticket=68987)
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|Unit= NGI_AL
|Unit= NGI_AL
|Interface= H
|Interface= H
|Updated= 2010-12-13
|Updated= 2011-04-04
|responsible= Neki Frasheri , Polytechnic University of Tirana
|purpose=  NGI_AL support team purpose is to deal with issues related to the operation of grid sites in Albania. User’s tickets related to site operation in Albania should be addressed to the NGI_AL support team.
|purpose=  NGI_AL support team purpose is to deal with issues related to the operation of grid sites in Albania. User’s tickets related to site operation in Albania should be addressed to the NGI_AL support team.
|assigned by=Ticket can reach to the NGI_AL support team through the GGUS ticketing system.
|assigned by=Ticket can reach to the NGI_AL support team through the GGUS ticketing system.
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|components=
|responsible=
|components= For which components do you provide support?
|components= For which components do you provide support?
|assigned by= Who will assign tickets to UNIT?
|assigned by= Who will assign tickets to UNIT?
|solved by= Are tickets typically solved in UNIT or reassigned elsewhere?
|solved by= Are tickets typically solved in UNIT or reassigned elsewhere?
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Revision as of 07:48, 4 April 2011

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR NGI_AL SUPPORT UNIT

Responsible Unit
NGI_AL
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the NGI_AL Support?

NGI_AL support team purpose is to deal with issues related to the operation of grid sites in Albania. User’s tickets related to site operation in Albania should be addressed to the NGI_AL support team.

For which components does NGI_AL provide support?

unknown

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to NGI_AL Support?

Ticket can reach to the NGI_AL support team through the GGUS ticketing system.

Are tickets typically solved in NGI_AL Support or reassigned elsewhere?

unknown

Who is responsible for NGI_AL Support?

Neki Frasheri , Polytechnic University of Tirana

What documentation is available on NGI_AL Support?

No documentation available yet.

What is the usual "Type of Issue" for the tickets of NGI_AL?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the NGI_AL team.

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