GGUS:Monitoring (ARGO) FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR ARGO/SAM EGI Support SUPPORT UNIT
- Responsible Unit
- ARGO/SAM EGI Support
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the ARGO/SAM EGI Support Support?
To support the SAM/Nagios EGI Support infrastructure for operations (2nd & 3rd level support)
For which components does ARGO/SAM EGI Support provide support?
The ARGO/SAM EGI Support SU will deal with problems concerning these issues:
- software errors, bugs;
- ARGO/SAM EGI Support central services’ failures
Which quality of service (QoS) will you provide?
Basic
Who will assign tickets to ARGO/SAM EGI Support Support?
A ticket is usually assigned to the ARGO/SAM EGI Support unit by TPM.
Are tickets typically solved in ARGO/SAM EGI Support Support or reassigned elsewhere?
The ARGO/SAM supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for ARGO/SAM EGI Support Support?
Members of the ARGO/SAM EGI Support team
What documentation is available on ARGO/SAM EGI Support Support?
What is the usual "Type of Issue" for the tickets of ARGO/SAM EGI Support?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the ARGO/SAM EGI Support team.
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