Difference between revisions of "GGUS:Monitoring (ARGO) FAQ"

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|Unit= ARGO/SAM EGI Support
 
|Unit= ARGO/SAM EGI Support
 
|Interface= H
 
|Interface= H
|purpose=
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|purpose=To support the SAM/Nagios EGI Support infrastructure for operations (2nd & 3rd level support)
|responsible=
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|responsible= Members of the ARGO/SAM EGI Support team
|service quality=([[FAQ_GGUS-QoS-Levels]])
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|service quality= Basic
|solved by=  
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|solved by= The ARGO/SAM supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.
|components=  
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|components= The ARGO/SAM EGI Support SU will deal with problems concerning these issues:
|assigned by=  
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* software errors, bugs;
 +
* ARGO/SAM EGI Support central services’ failures
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|assigned by= A ticket is usually assigned to the ARGO/SAM EGI Support unit by TPM.
 
|documentation=  
 
|documentation=  
 
|sortname=argo sam egi support
 
|sortname=argo sam egi support
 
}}
 
}}

Revision as of 18:03, 28 March 2014

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR ARGO/SAM EGI Support SUPPORT UNIT

Responsible Unit
ARGO/SAM EGI Support
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the ARGO/SAM EGI Support Support?

To support the SAM/Nagios EGI Support infrastructure for operations (2nd & 3rd level support)

For which components does ARGO/SAM EGI Support provide support?

The ARGO/SAM EGI Support SU will deal with problems concerning these issues:

  • software errors, bugs;
  • ARGO/SAM EGI Support central services’ failures

Which quality of service (QoS) will you provide?

Basic

Who will assign tickets to ARGO/SAM EGI Support Support?

A ticket is usually assigned to the ARGO/SAM EGI Support unit by TPM.

Are tickets typically solved in ARGO/SAM EGI Support Support or reassigned elsewhere?

The ARGO/SAM supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.

Who is responsible for ARGO/SAM EGI Support Support?

Members of the ARGO/SAM EGI Support team

What documentation is available on ARGO/SAM EGI Support Support?

What is the usual "Type of Issue" for the tickets of ARGO/SAM EGI Support?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the ARGO/SAM EGI Support team.

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