Difference between revisions of "GGUS:Monitoring (ARGO) FAQ"

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Revision as of 13:47, 28 March 2014

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR ARGO/SAM EGI Support SUPPORT UNIT

Responsible Unit
ARGO/SAM EGI Support
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the ARGO/SAM EGI Support Support?

For which components does ARGO/SAM EGI Support provide support?

Which quality of service (QoS) will you provide?

(FAQ_GGUS-QoS-Levels)

Who will assign tickets to ARGO/SAM EGI Support Support?

Are tickets typically solved in ARGO/SAM EGI Support Support or reassigned elsewhere?

Who is responsible for ARGO/SAM EGI Support Support?

What documentation is available on ARGO/SAM EGI Support Support?

What is the usual "Type of Issue" for the tickets of ARGO/SAM EGI Support?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the ARGO/SAM EGI Support team.

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