Difference between revisions of "GGUS:Monitoring (ARGO) FAQ"

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Revision as of 13:24, 29 November 2019

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR Monitoring (ARGO) SUPPORT UNIT

Responsible Unit
Monitoring (ARGO)
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Monitoring (ARGO) Support?

To support the SAM/Nagios EGI Support infrastructure for operations (2nd & 3rd level support)

For which components does Monitoring (ARGO) provide support?

The ARGO/SAM EGI Support SU will deal with problems concerning these issues:

  • software errors, bugs;
  • ARGO/SAM EGI Support central services’ failures

Which quality of service (QoS) will you provide?

Basic

Who will assign tickets to Monitoring (ARGO) Support?

A ticket is usually assigned to the ARGO/SAM EGI Support unit by TPM.

Are tickets typically solved in Monitoring (ARGO) Support or reassigned elsewhere?

The ARGO/SAM supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.

Who is responsible for Monitoring (ARGO) Support?

Members of the ARGO/SAM EGI Support team

What documentation is available on Monitoring (ARGO) Support?

What is the usual "Type of Issue" for the tickets of Monitoring (ARGO)?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Monitoring (ARGO) team.

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