FAQ FOR Marketplace SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Marketplace Support?
To ensure that the Web applications – EGI Marketplace and EOSC Marketplace – are operational
For which components does Marketplace provide support?
Which quality of service (QoS) will you provide?
According to: https://wiki.egi.eu/wiki/FAQ_GGUS-QoS-Levels
Who will assign tickets to Marketplace Support?
TPM or marketplace operations support
Are tickets typically solved in Marketplace Support or reassigned elsewhere?
Solved if the scope applies.
Who is responsible for Marketplace Support?
Cyfronet Marketplace team
What documentation is available on Marketplace Support?
What is the usual "Type of Issue" for the tickets of Marketplace?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Marketplace team.
- Please use this