Difference between revisions of "GGUS:Marketplace FAQ"

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Revision as of 13:32, 29 November 2019

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR EGI Marketplace SUPPORT UNIT

Responsible Unit
EGI Marketplace
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EGI Marketplace Support?

To ensure that the Web applications – EGI Marketplace and EOSC Marketplace – are operational

For which components does EGI Marketplace provide support?

https://marketplace.egi.eu/ https://marketplace.eosc-portal.eu

Which quality of service (QoS) will you provide?

According to: https://wiki.egi.eu/wiki/FAQ_GGUS-QoS-Levels

Who will assign tickets to EGI Marketplace Support?

TPM or marketplace operations support

Are tickets typically solved in EGI Marketplace Support or reassigned elsewhere?

Solved if the scope applies.

Who is responsible for EGI Marketplace Support?

Cyfronet Marketplace team

What documentation is available on EGI Marketplace Support?

Technical: https://github.com/cyfronet-fid/marketplace

What is the usual "Type of Issue" for the tickets of EGI Marketplace?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EGI Marketplace team.

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