Difference between revisions of "GGUS:Marketplace FAQ"
Revision as of 12:32, 29 November 2019
FAQ FOR EGI Marketplace SUPPORT UNIT
- Responsible Unit
- EGI Marketplace
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EGI Marketplace Support?
To ensure that the Web applications – EGI Marketplace and EOSC Marketplace – are operational
For which components does EGI Marketplace provide support?
Which quality of service (QoS) will you provide?
According to: https://wiki.egi.eu/wiki/FAQ_GGUS-QoS-Levels
Who will assign tickets to EGI Marketplace Support?
TPM or marketplace operations support
Are tickets typically solved in EGI Marketplace Support or reassigned elsewhere?
Solved if the scope applies.
Who is responsible for EGI Marketplace Support?
Cyfronet Marketplace team
What documentation is available on EGI Marketplace Support?
What is the usual "Type of Issue" for the tickets of EGI Marketplace?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EGI Marketplace team.
- Please use this