GGUS:MPI User Support FAQ

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Responsible Unit
MPI User Support
GGUS (Operations Helpdesk by TPM)

What is the purpose of the MPI User Support Support?

User and Site related problems with MPI. This includes handling problems with job submission to sites supporting MPI. The unit will also handle general MPI on Grid related issue.

For which components does MPI User Support provide support?

The MPI User Support SU will deal with problems concerning the the overall end user experience in using MPI on the EGI infrasturture.

Which quality of service (QoS) will you provide?


Who will assign tickets to MPI User Support Support?

TPM should direct issues to the MPI Virtual Team. The Virtual Team will investigate whether the issue is middleware related or site related.

Are tickets typically solved in MPI User Support Support or reassigned elsewhere?

The MPI User Support supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.

Who is responsible for MPI User Support Support?

EGI MPI User Support team.

What documentation is available on MPI User Support Support?

MPI related documentation is maintained at the MPI-Start wiki that includes specific information on Site Configuration, User Documentation and Troubleshooting. EGI Operations community maintains a manual that may be useful at MPI-Start Installation and Configuration.

What is the usual "Type of Issue" for the tickets of MPI User Support?



No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the MPI User Support team.