GGUS:MPI User Support FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR MPI User Support SUPPORT UNIT

Responsible Unit
MPI User Support
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the MPI User Support Support?

User and Site related problems with MPI. This includes handling problems with job submission to sites supporting MPI. The unit will also handle general MPI on Grid related issue.

  • If an issue involves the glite-MPI packaging or mpi-start code, then the ticket should be routed to EMI MPI.
  • All other issues, such as MPI jobs failing at sites due to misconfiguration, MPI jobs being queued but not scheduled, requests for configuration guidance and MPI user application guidance etc, will be handled by MPI User Support.
  • It may also be possible that a user may encounter an issue where their MPI job fails, but is not sure/aware if this a site problem or a M/W problem (perhaps on non-backwards-compatible option is introduced into a software component), in this case I recommend that the MPI User Support Unit should be the first support unit.
  • If in doubt about the flow of an MPI ticket, please send it to the new MPI User Support unit.
  • It can then either be:
    • a) Handled immediately by the new User Support Unit,
    • b) Re-assigned to the EMI MPI Unit,
    • c) Forked, with a new ticket assigned to EMI MPI, but this is also tracked by the MPI User Support Unit.

For which components does MPI User Support provide support?

The MPI User Support SU will deal with problems concerning the the overall end user experience in using MPI on the EGI infrasturture.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to MPI User Support Support?

TPM should direct issues to the MPI Virtual Team. The Virtual Team will investigate whether the issue is middleware related or site related.

Are tickets typically solved in MPI User Support Support or reassigned elsewhere?

The MPI User Support supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.

Who is responsible for MPI User Support Support?

EGI MPI User Support team.

What documentation is available on MPI User Support Support?

MPI related documentation is maintained at the MPI-Start wiki that includes specific information on Site Configuration, User Documentation and Troubleshooting. EGI Operations community maintains a manual that may be useful at MPI-Start Installation and Configuration.

What is the usual "Type of Issue" for the tickets of MPI User Support?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the MPI User Support team.

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Notes