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Difference between revisions of "GGUS:LTOS FAQ"

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|service quality= According to https://wiki.egi.eu/wiki/FAQ_GGUS-QoS-Levels we will provide base QoS.
|service quality= According to https://wiki.egi.eu/wiki/FAQ_GGUS-QoS-Levels we will provide base QoS.
      
      
|assigned by=
|assigned by= No special permission.
    
    
|solved by= Yes. Ticket are typically solved in LTOS Development Support.
|solved by= Yes. Tickets are typically solved in LTOS Support.
      
      
|responsible= The person responsible for LTOS support is Roksana Różańska.  
|responsible= The person responsible for LTOS support is Roksana Różańska.  

Revision as of 10:08, 19 September 2016

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR LTOS SUPPORT UNIT

Responsible Unit
LTOS
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the LTOS Support?

The purpose of the LTOS SU is handle ticket assigned to it.

For which components does LTOS provide support?

We support User Registration Portal.

Which quality of service (QoS) will you provide?

According to https://wiki.egi.eu/wiki/FAQ_GGUS-QoS-Levels we will provide base QoS.

Who will assign tickets to LTOS Support?

No special permission.

Are tickets typically solved in LTOS Support or reassigned elsewhere?

Yes. Tickets are typically solved in LTOS Support.

Who is responsible for LTOS Support?

The person responsible for LTOS support is Roksana Różańska.

What documentation is available on LTOS Support?

https://wiki.egi.eu/wiki/Long-tail_of_science

What is the usual "Type of Issue" for the tickets of LTOS?

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the LTOS team.

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