Difference between revisions of "GGUS:LCG CE FAQ"

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|Unit= LCG CE
 
|Unit= LCG CE
 
|Interface= H
 
|Interface= H
|Updated= 2009-05-19
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|Updated= 2011-03-28
 
|purpose= Investigation and resolution of problems that pertain to LCG Computing Elements at EGI/WLCG sites and could not be solved by the corresponding NGIs, ROCs or the DMSU.
 
|purpose= Investigation and resolution of problems that pertain to LCG Computing Elements at EGI/WLCG sites and could not be solved by the corresponding NGIs, ROCs or the DMSU.
 
|components=LCG Computing Elements (not [[GGUS:CREAM-BLAH FAQ|CREAM]])
 
|components=LCG Computing Elements (not [[GGUS:CREAM-BLAH FAQ|CREAM]])
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|components=For which components do you provide support?
 
|assigned by=Who will assign tickets to UNIT?
 
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Revision as of 13:39, 28 March 2011

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR LCG CE SUPPORT UNIT

Responsible Unit
LCG CE
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the LCG CE Support?

Investigation and resolution of problems that pertain to LCG Computing Elements at EGI/WLCG sites and could not be solved by the corresponding NGIs, ROCs or the DMSU.

For which components does LCG CE provide support?

LCG Computing Elements (not CREAM)

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to LCG CE Support?

unknown

Are tickets typically solved in LCG CE Support or reassigned elsewhere?

Assess the problem described in the ticket, provide a solution if readily available, else try to determine a more appropriate support unit and reassign the ticket, and otherwise possibly open a corresponding Savannah request.

Who is responsible for LCG CE Support?

Grid deployment experts at CERN and possibly other EGI/WLCG sites.

What documentation is available on LCG CE Support?

What is the usual "Type of Issue" for the tickets of LCG CE?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the LCG CE team.

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