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Difference between revisions of "GGUS:Information System Development Interface FAQ"

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|tech-redundancy=No
|tech-redundancy=No
|tech-docu-link=n.a.
|tech-docu-link=n.a.
|transfer-from-ggus= Tickets concerning Information System Development are routed to the CERN ticketing system. See [[GGUS:ROC CERN Interface FAQ]] for details.
|transfer-from-ggus= Tickets concerning Information System Development are routed to the CERN ticketing system. See [[GGUS:SNOW_Interface_FAQ]] for details.
|transfer-to-ggus= Tickets concerning Information System Development are routed to the CERN ticketing system. See [[GGUS:ROC CERN Interface FAQ]] for details.
|transfer-to-ggus= Tickets concerning Information System Development are routed to the CERN ticketing system. See [[GGUS:SNOW_Interface_FAQ]] for details.
|field-mapping=n.a.
|field-mapping=n.a.
|Comments=See [[GGUS:ROC CERN Interface FAQ]] for details.
|Comments=See [[GGUS:SNOW_Interface_FAQ]] for details.
}}
}}
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Revision as of 14:02, 23 September 2014

GGUS-logo.jpg


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ for the Interface between GGUS and Information System Development Ticketing System

Reference link

https://cern.service-now.com/

Technical details

Name of the Tool
Service Now (SNOW)
Programming language
n.a.
Redundancy
No
Help, Documentation, Example code
n.a.

Data transfer from GGUS to Information System Development ticketing system

Tickets concerning Information System Development are routed to the CERN ticketing system. See GGUS:SNOW_Interface_FAQ for details.

Field mapping create from GGUS to Information System Development

unknown

Field mapping modify from GGUS to Information System Development

unknown

Data transfer from Information System Development ticketing system to GGUS

Tickets concerning Information System Development are routed to the CERN ticketing system. See GGUS:SNOW_Interface_FAQ for details.

Field mapping create from Information System Development to GGUS

unknown

Field mapping modify from Information System Development to GGUS

unknown

Attachments

unknown

Comments

See GGUS:SNOW_Interface_FAQ for details.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket

indicating that it should be directed at the GGUS team.

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