GGUS:Information System Development FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR Information System Development SUPPORT UNIT

Responsible Unit
Information System Development
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Information System Development Support?

To answer tickets related to the information system development.

For which components does Information System Development provide support?

unknown

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to Information System Development Support?

unknown

Are tickets typically solved in Information System Development Support or reassigned elsewhere?

unknown

Who is responsible for Information System Development Support?

Laurence Field, CERN

What documentation is available on Information System Development Support?

http://twiki.cern.ch/twiki/bin/view/EGEE/InfoTrouble

What is the usual "Type of Issue" for the tickets of Information System Development?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Information System Development team.

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