Difference between revisions of "GGUS:Information System Development FAQ"

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|Helpdesk=Technology
 
|Helpdesk=Technology
 
|purpose= To answer tickets related to the BDII service and the ginfo client.
 
|purpose= To answer tickets related to the BDII service and the ginfo client.
|components=For which components do you provide support?
+
|components= BDII core, BDII site, BDII top and ginfo
|assigned by=Who will assign tickets to UNIT (e.g. DMSU, TPM)?
+
|assigned by= TPM and DMSU
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
+
|solved by= The tickets are normally solved within the unit. In some cases, they are related to bugs in the information providers that are specific to each service and in these cases, the tickets are reassigned to the relevant service.
 
|responsible= Maria Alandes Pradillo, CERN  
 
|responsible= Maria Alandes Pradillo, CERN  
 
|documentation= https://tomtools.cern.ch/confluence/display/IS/Home
 
|documentation= https://tomtools.cern.ch/confluence/display/IS/Home
 
|comments=Additional information
 
|comments=Additional information
 
}}
 
}}

Revision as of 10:35, 23 April 2013

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR Information System Development SUPPORT UNIT

Responsible Unit
Information System Development
Helpdesk 
Technology Provider (by DMSU)


What is the purpose of the Information System Development Support?

To answer tickets related to the BDII service and the ginfo client.

For which components does Information System Development provide support?

BDII core, BDII site, BDII top and ginfo

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to Information System Development Support?

TPM and DMSU

Are tickets typically solved in Information System Development Support or reassigned elsewhere?

The tickets are normally solved within the unit. In some cases, they are related to bugs in the information providers that are specific to each service and in these cases, the tickets are reassigned to the relevant service.

Who is responsible for Information System Development Support?

Maria Alandes Pradillo, CERN

What documentation is available on Information System Development Support?

https://tomtools.cern.ch/confluence/display/IS/Home

What is the usual "Type of Issue" for the tickets of Information System Development?

Other

Comments

Additional information

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Information System Development team.

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