Difference between revisions of "GGUS:Information System Development FAQ"

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|Updated= 2011-04-19
 
|Updated= 2011-04-19
 
|Helpdesk=Technology
 
|Helpdesk=Technology
|purpose= To answer tickets related to the information system development.
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|purpose= To answer tickets related to the BDII service and the ginfo client.
|responsible=Laurence Field, CERN  
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|responsible= Maria Alandes Pradillo, CERN  
|documentation= http://twiki.cern.ch/twiki/bin/view/EGEE/InfoTrouble
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|documentation= https://tomtools.cern.ch/confluence/display/IS/Home
 
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Revision as of 16:18, 19 April 2013

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR Information System Development SUPPORT UNIT

Responsible Unit
Information System Development
Helpdesk 
Technology Provider (by DMSU)


What is the purpose of the Information System Development Support?

To answer tickets related to the BDII service and the ginfo client.

For which components does Information System Development provide support?

unknown

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to Information System Development Support?

unknown

Are tickets typically solved in Information System Development Support or reassigned elsewhere?

unknown

Who is responsible for Information System Development Support?

Maria Alandes Pradillo, CERN

What documentation is available on Information System Development Support?

https://tomtools.cern.ch/confluence/display/IS/Home

What is the usual "Type of Issue" for the tickets of Information System Development?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Information System Development team.

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