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Difference between revisions of "GGUS:ISIN FAQ"
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|purpose= The purpose of the ISIN (Instruments and Sensors Infrastructure on the Network) is to provide support to the users of Instruments and Sensors Infrastructure on the Network concerning the integration of those remotely controlled instruments to the existing grid infrastructures and in particular with the EGI infrastructure. | |purpose= The purpose of the ISIN (Instruments and Sensors Infrastructure on the Network) is to provide support to the users of Instruments and Sensors Infrastructure on the Network concerning the integration of those remotely controlled instruments to the existing grid infrastructures and in particular with the EGI infrastructure. | ||
|responsible=At the moment responsible for the ISIN Support is a support team that participates in the [http://www.dorii.eu DORII project]. Support will be continued after the DORII project ends by more or less the same team members with appropriate changes based on personnel that will be available at that time. | |responsible=At the moment responsible for the ISIN Support is a support team that participates in the [http://www.dorii.eu DORII project]. Support will be continued after the DORII project ends by more or less the same team members with appropriate changes based on personnel that will be available at that time. | ||
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Revision as of 15:31, 4 April 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR ISIN SUPPORT UNIT
- Responsible Unit
- ISIN
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the ISIN Support?
The purpose of the ISIN (Instruments and Sensors Infrastructure on the Network) is to provide support to the users of Instruments and Sensors Infrastructure on the Network concerning the integration of those remotely controlled instruments to the existing grid infrastructures and in particular with the EGI infrastructure.
For which components does ISIN provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to ISIN Support?
unknown
Are tickets typically solved in ISIN Support or reassigned elsewhere?
unknown
Who is responsible for ISIN Support?
At the moment responsible for the ISIN Support is a support team that participates in the DORII project. Support will be continued after the DORII project ends by more or less the same team members with appropriate changes based on personnel that will be available at that time. You can contact: Ioannis Liabotis and Roberto Pugliese
What documentation is available on ISIN Support?
Generic Documentation on the usage of such infrastructure is given at the DORII web site/wiki.
What is the usual "Type of Issue" for the tickets of ISIN?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the ISIN team.
Search
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