GGUS:IDGF FAQ

GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk

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FAQ FOR IDGF SUPPORT UNIT

Responsible Unit

IDGF

Helpdesk

GGUS (Operations Helpdesk by TPM)

What is the purpose of the IDGF Support?

Provide help the EGI community members who intend to utilize the Desktop Grid resources, such as EDGeS@home (http://home.edges-grid.eu) or SZTAKI Desktop Grid (http://szdg.lpds.sztaki.hu/) infrastructure.

For which components does IDGF provide support?

The IDGF Support Unit provides assistance for Desktop Grid related technologies:

• Generic Grid-Grid Bridge (3G Bridge, http://sourceforge.net/projects/edges-3g-bridge)
• gLite modified CREAM CE (http://doc.desktopgrid.hu/doku.php?id=component:glitemce)
• Generic BOINC Application Client (GBAC, http://gbac.sourceforge.net/)
• DC-API (http://doc.desktopgrid.hu/doku.php?id=component:dcapi)
• GenWrapper (http://sourceforge.net/projects/genwrapper)
• SZTAKI Desktop Grid (SZDG) package (http://doc.desktopgrid.hu/doku.php?id=component:szdg)

and infrastructures:

• SZTAKI Desktop Grid (http://szdg.lpds.sztaki.hu/)
• EDGeS@Home infrastructure (http://home.edges-grid.eu)

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to IDGF Support?

TPM

Are tickets typically solved in IDGF Support or reassigned elsewhere?

IDGF Support Unit

Who is responsible for IDGF Support?

MTA SZTAKI from the Hungarian NGI with strong co-operation with the FP7 IDGF-SP project (http://www.idgf-sp.eu) and the IDGF community (http://www.desktopgridfederation.org).

What documentation is available on IDGF Support?

Desktop Grid knowledge base at http://doc.desktopgrid.hu or at http://desktopgridfederation.org/technical-wiki.

What is the usual "Type of Issue" for the tickets of IDGF?

Other

Comments

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What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket (http://ticket.ggus.org) indicating that it should be directed to the IDGF Support Unit.

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