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Difference between revisions of "GGUS:IDGF FAQ"

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(Created page with "{{GGUS-FAQ |Unit= IDGF |E-Mail= user@domain |Interface= H |Helpdesk=Operations |purpose= What is the purpose of the UNIT? |components= For which components do you provide support...")
 
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{{GGUS-FAQ
{{GGUS-FAQ
|Unit= IDGF
|Unit= IDGF
|E-Mail= user@domain
|E-Mail= idgf-support@lpds.sztaki.hu
|Interface= H
|Interface= H
|Helpdesk=Operations
|Helpdesk=Operations
|purpose= What is the purpose of the UNIT?
|purpose= Provide help the EGI community members who intend to utilize the Desktop Grid resources, such as EDGeS@home (http://home.edges-grid.eu) or SZTAKI Desktop Grid (http://szdg.lpds.sztaki.hu/) infrastructure.
|components= For which components do you provide support?
|components= The IDGF Support Unit provides assistance for Desktop Grid related technologies:
|service quality= Which quality of service (QoS) will you provide?
* Generic Grid-Grid Bridge (3G Bridge, http://sourceforge.net/projects/edges-3g-bridge)
|assigned by=Who will assign tickets to UNIT (e.g. DMSU, TPM)?
* gLite modified CREAM CE (http://doc.desktopgrid.hu/doku.php?id=component:glitemce)
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
* Generic BOINC Application Client (GBAC, http://gbac.sourceforge.net/)
|responsible=Who is responsible for UNIT?
* DC-API (http://doc.desktopgrid.hu/doku.php?id=component:dcapi)
|documentation= What documentation is available on UNIT?
* GenWrapper (http://sourceforge.net/projects/genwrapper)
|more=What if I have questions which are not dealt with by this FAQ?
* SZTAKI Desktop Grid (SZDG) package (http://doc.desktopgrid.hu/doku.php?id=component:szdg)
|sortname=Idgf
and infrastructures:
|comments=Additional information
* SZTAKI Desktop Grid (http://szdg.lpds.sztaki.hu/)
* EDGeS@Home infrastructure (http://home.edges-grid.eu)
|service quality= Medium
|assigned by= TPM
|solved by= IDGF Support Unit
|responsible= MTA SZTAKI from the Hungarian NGI with strong co-operation with the FP7 IDGF-SP project (http://www.idgf-sp.eu) and the IDGF community (http://www.desktopgridfederation.org).
|documentation= Desktop Grid knowledge base at http://doc.desktopgrid.hu or at http://desktopgridfederation.org/technical-wiki.
|more= Open a GGUS ticket (http://ticket.ggus.org) indicating that it should be directed to the IDGF Support Unit.
|sortname=IDGF
|comments= -
}}
}}

Revision as of 12:00, 2 September 2013

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR IDGF SUPPORT UNIT

Responsible Unit
IDGF
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the IDGF Support?

Provide help the EGI community members who intend to utilize the Desktop Grid resources, such as EDGeS@home (http://home.edges-grid.eu) or SZTAKI Desktop Grid (http://szdg.lpds.sztaki.hu/) infrastructure.

For which components does IDGF provide support?

The IDGF Support Unit provides assistance for Desktop Grid related technologies:

and infrastructures:

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to IDGF Support?

TPM

Are tickets typically solved in IDGF Support or reassigned elsewhere?

IDGF Support Unit

Who is responsible for IDGF Support?

MTA SZTAKI from the Hungarian NGI with strong co-operation with the FP7 IDGF-SP project (http://www.idgf-sp.eu) and the IDGF community (http://www.desktopgridfederation.org).

What documentation is available on IDGF Support?

Desktop Grid knowledge base at http://doc.desktopgrid.hu or at http://desktopgridfederation.org/technical-wiki.

What is the usual "Type of Issue" for the tickets of IDGF?

Other

Comments

-

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket (http://ticket.ggus.org) indicating that it should be directed to the IDGF Support Unit.

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