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Difference between revisions of "GGUS:Grid Monitoring FAQ"
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* SiteView, | * SiteView, | ||
* SUM portal for SAM | * SUM portal for SAM | ||
|service quality= | |service quality= [[FAQ_GGUS-QoS-Levels]] | ||
|assigned by=TPM or others, no special permissions. | |assigned by=TPM or others, no special permissions. | ||
|solved by=Members of SAM/Nagios and Dashboard teams | |solved by=Members of SAM/Nagios and Dashboard teams | ||
Revision as of 09:44, 15 January 2014
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Grid Monitoring SUPPORT UNIT
- Responsible Unit
- Grid Monitoring
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Grid Monitoring Support?
The purpose is to provide support for Grid monitoring applications. This includes functions of the former 3rd Line Support unit for SAM/Nagios EGI as well as support for common monitoring systems used by the LHC experiments on the WLCG infrastructure (SAM/Nagios + LHC Experiment Dashboard ).
For which components does Grid Monitoring provide support?
- SAM/Nagios software errors and bugs,
- SAM/Nagios central services failures,
- MyWLCG portal,
- Dashboard Job Monitoring (Interactive View, Historical View, Task monitoring),
- WLCG Transfer Dashboard,
- ATLAS DDM Dashboard & ATLAS DDM accounting,
- AAA and FAX Dashboards,
- Site Status Board,
- WLCG GoogleEarth Dashboard ,
- SiteView,
- SUM portal for SAM
Which quality of service (QoS) will you provide?
Who will assign tickets to Grid Monitoring Support?
TPM or others, no special permissions.
Are tickets typically solved in Grid Monitoring Support or reassigned elsewhere?
Members of SAM/Nagios and Dashboard teams
Who is responsible for Grid Monitoring Support?
SAM/Nagios and Dashboard teams
What documentation is available on Grid Monitoring Support?
For SAM/Nagios there is further documentation available at:
- https://tomtools.cern.ch/confluence/display/SAMDOC/Home
- https://tomtools.cern.ch/confluence/display/SAMDOC/Troubleshooting
- PROC10
For LHC Experiment Dashboard user documentation is available at http://dashboard.cern.ch/tutorials/
What is the usual "Type of Issue" for the tickets of Grid Monitoring?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Grid Monitoring team.
Search
- Please use this link to search inside the GGUS FAQ