Difference between revisions of "GGUS:GLite Yaim Core FAQ"

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(|Helpdesk=Technology)
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|Unit= gLite Yaim Core
 
|Unit= gLite Yaim Core
 
|Interface= H
 
|Interface= H
|Updated= 2011-05-26
 
|Helpdesk=Technology
 
 
|purpose=  To give support to questions related to configuration issues that connected to he use or bugs of the glite-yaim-core
 
|purpose=  To give support to questions related to configuration issues that connected to he use or bugs of the glite-yaim-core
 
|components=glite-yaim-core
 
|components=glite-yaim-core

Revision as of 08:58, 7 June 2013

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR gLite Yaim Core SUPPORT UNIT

Responsible Unit
gLite Yaim Core
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the gLite Yaim Core Support?

To give support to questions related to configuration issues that connected to he use or bugs of the glite-yaim-core

For which components does gLite Yaim Core provide support?

glite-yaim-core

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to gLite Yaim Core Support?

They are assigned by the site-admins, or first-level support (TPM)

Are tickets typically solved in gLite Yaim Core Support or reassigned elsewhere?

Who is responsible for gLite Yaim Core Support?

Cristina Aiftimiei

What documentation is available on gLite Yaim Core Support?

https://twiki.cern.ch/twiki/bin/view/LCG/YaimGuide400

What is the usual "Type of Issue" for the tickets of gLite Yaim Core?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the gLite Yaim Core team.

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