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GGUS:GLite WN FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR gLite WN SUPPORT UNIT
- Responsible Unit
- gLite WN
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the gLite WN Support?
The glite-WN support aims at dealing with incidents related to the installation and configuration of the glite-WN and the TAR WN. For any other specific issue related to the gLite clients, tickets will be reassigned to the specific Product Team SU responsible for the affected part of the middleware.
- End of support of the components is April 30, 2012!!
For which components does gLite WN provide support?
glite-WN and TAR WN
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to gLite WN Support?
A ticket should be assigned to glite-WN support when there is a problem in the installation or configuration of the glite-WN or TAR WN. First and second level support should first debug the problem with the submitter of the ticket to detect any possible misconfiguration or misuse of the production repositories. Incidents reporting problems about the middleware installed by a glite-WN should be directly assigned to the relevant Support Unit.
Are tickets typically solved in gLite WN Support or reassigned elsewhere?
unknown
Who is responsible for gLite WN Support?
CERN IT-GT-SL is responsible for the gLite WN Support during the transition period until the first EMI release is available. The involved people are:
- Maria Alandes
- Pablo Guerrero
- Andrew Elwell
What documentation is available on gLite WN Support?
- https://twiki.cern.ch/twiki/bin/view/LCG/Site-info_configuration_variables#WN
- https://twiki.cern.ch/twiki/bin/view/LCG/Site-info_configuration_variables#TAR_WN
- https://twiki.cern.ch/twiki/bin/view/LCG/GenericInstallGuide320
- https://twiki.cern.ch/twiki/bin/view/LCG/GenericInstallGuide310
What is the usual "Type of Issue" for the tickets of gLite WN?
Other
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What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the gLite WN team.
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