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Difference between revisions of "GGUS:GLite VOBOX FAQ"
(https://gus.fzk.de/pages/ggus-docs/PDF/29500_FAQ_for_glite_vobox.pdf) |
(https://gus.fzk.de/ws/ticket_info.php?ticket=68975) |
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|Unit= gLite VOBOX | |Unit= gLite VOBOX | ||
|Interface= H | |Interface= H | ||
|Updated= | |Updated= 2011-03-25 | ||
|purpose= The glite-VOBOX support aims at dealing with incidents related to the installation and configuration of the glite-VOBOX. | |purpose= The glite-VOBOX support aims at dealing with incidents related to the installation and configuration of the glite-VOBOX. | ||
|components= glite-VOBOX | |components= glite-VOBOX | ||
| Line 9: | Line 9: | ||
* Andrew Elwell | * Andrew Elwell | ||
|assigned by=A ticket should be assigned to glite-VOBOX support when there is a problem in the installation or configuration of the glite-VOBOX. First and second level support should first debug the problem with the submitter of the ticket to detect any possible misconfiguration or misuse of the production repositories. | |assigned by=A ticket should be assigned to glite-VOBOX support when there is a problem in the installation or configuration of the glite-VOBOX. First and second level support should first debug the problem with the submitter of the ticket to detect any possible misconfiguration or misuse of the production repositories. | ||
|documentation= | |documentation= | ||
* https://twiki.cern.ch/twiki/bin/view/LCG/Site-info_configuration_variables#VOBOX | * https://twiki.cern.ch/twiki/bin/view/LCG/Site-info_configuration_variables#VOBOX | ||
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|sortname=Glite vobox | |sortname=Glite vobox | ||
}} | }} | ||
Revision as of 08:53, 28 March 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR gLite VOBOX SUPPORT UNIT
- Responsible Unit
- gLite VOBOX
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the gLite VOBOX Support?
The glite-VOBOX support aims at dealing with incidents related to the installation and configuration of the glite-VOBOX.
For which components does gLite VOBOX provide support?
glite-VOBOX
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to gLite VOBOX Support?
A ticket should be assigned to glite-VOBOX support when there is a problem in the installation or configuration of the glite-VOBOX. First and second level support should first debug the problem with the submitter of the ticket to detect any possible misconfiguration or misuse of the production repositories.
Are tickets typically solved in gLite VOBOX Support or reassigned elsewhere?
unknown
Who is responsible for gLite VOBOX Support?
CERN IT-GT-SL is responsible for the gLite VOBOX Support:
- Maria Alandes
- Andrew Elwell
What documentation is available on gLite VOBOX Support?
- https://twiki.cern.ch/twiki/bin/view/LCG/Site-info_configuration_variables#VOBOX
- https://twiki.cern.ch/twiki/bin/view/LCG/GenericInstallGuide320
What is the usual "Type of Issue" for the tickets of gLite VOBOX?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the gLite VOBOX team.
Search
- Please use this link to search inside the GGUS FAQ