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Difference between revisions of "GGUS:GLite L&B FAQ"

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|service quality= [[FAQ_GGUS-QoS-Levels]]
|service quality= [[FAQ_GGUS-QoS-Levels]]
|responsible= The persons responsible for gLite L&B are members of the L&B Product Team within the EMI project.
|responsible= The persons responsible for gLite L&B are members of the L&B Product Team within the EMI project.
|assigned by=A ticket is usually assigned to the gLite L&B Support Unit by EGI 2nd level user support or directly by informed users or site admins. Tickets may also be re-assigned by other Support Units in case a cause for a perceived trouble is tracked down to L&B.
|assigned by=A ticket is usually assigned to the gLite L&B Support Unit by EGI 2nd level user support (DMSU). Tickets may also be re-assigned by other Support Units in case a cause for a perceived trouble is tracked down to L&B.
|components= gLite L&B SU provides support for the following subsystems: <code>emi.lb</code>, <code>emi.lbjp-common</code> and <code>emi.jobid</code>
|components= gLite L&B SU provides support for the following subsystems: <code>emi.lb</code>, <code>emi.lbjp-common</code> and <code>emi.jobid</code>
|solved by= Unless a root of a problem is tracked elsewhere, tickets will be typically solved within the gLite L&B SU.
|solved by= Unless a root of a problem is tracked elsewhere, tickets will be typically solved within the gLite L&B SU.

Revision as of 11:23, 20 January 2015

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR gLite L&B SUPPORT UNIT

Responsible Unit
gLite L&B
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the gLite L&B Support?

The purpose of the gLite L&B SU is to handle tickets assigned to it through the GGUS system. These tickets can originate from users or from operations.

For which components does gLite L&B provide support?

gLite L&B SU provides support for the following subsystems: emi.lb, emi.lbjp-common and emi.jobid

Which quality of service (QoS) will you provide?

FAQ_GGUS-QoS-Levels

Who will assign tickets to gLite L&B Support?

A ticket is usually assigned to the gLite L&B Support Unit by EGI 2nd level user support (DMSU). Tickets may also be re-assigned by other Support Units in case a cause for a perceived trouble is tracked down to L&B.

Are tickets typically solved in gLite L&B Support or reassigned elsewhere?

Unless a root of a problem is tracked elsewhere, tickets will be typically solved within the gLite L&B SU.

Who is responsible for gLite L&B Support?

The persons responsible for gLite L&B are members of the L&B Product Team within the EMI project.

What documentation is available on gLite L&B Support?

The gLite L&B SU consists of L&B developers with first-hand experience of the product. No specific support documentation is available, however it is recommended that supporters consult general L&B documentation to help them distinguish between bugs and erroneous usage.

What is the usual "Type of Issue" for the tickets of gLite L&B?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the gLite L&B team.

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