Difference between revisions of "GGUS:GLite L&B FAQ"
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'''gLite L&B''' | |||
<!-- * decommission: https://ggus.eu/index.php?mode=ticket_info&ticket_id=139719 --> | |||
[[Category:FAQ Former support units (GGUS)]] | |||
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{{GGUS-FAQ | {{GGUS-FAQ | ||
|Unit= gLite L&B | |Unit= gLite L&B | ||
|Interface= H | |Interface= H | ||
|purpose= The purpose of the gLite L&B SU is to handle tickets assigned to it through the GGUS system. These tickets can originate from users or from operations. | |purpose= The purpose of the gLite L&B SU is to handle tickets assigned to it through the GGUS system. These tickets can originate from users or from operations. | ||
|components=The gLite L&B SU will deal with problems regarding the Logging and Bookkeeping service. | |components=The gLite L&B SU will deal with problems regarding the Logging and Bookkeeping service. | ||
|service quality= [[FAQ_GGUS-QoS-Levels]] | |||
|responsible= The persons responsible for gLite L&B are members of the L&B Product Team within the EMI project. | |responsible= The persons responsible for gLite L&B are members of the L&B Product Team within the EMI project. | ||
|assigned by=A ticket is usually assigned to the gLite L&B Support Unit by EGI 2nd level user support | |assigned by=A ticket is usually assigned to the gLite L&B Support Unit by EGI 2nd level user support (DMSU). Tickets may also be re-assigned by other Support Units in case a cause for a perceived trouble is tracked down to L&B. | ||
|components= gLite L&B SU provides support for the following subsystems: <code>emi.lb</code>, <code>emi.lbjp-common</code> and <code>emi.jobid</code> | |components= gLite L&B SU provides support for the following subsystems: <code>emi.lb</code>, <code>emi.lbjp-common</code> and <code>emi.jobid</code> | ||
|solved by= Unless a root of a problem is tracked elsewhere, tickets will be typically solved within the gLite L&B SU | |solved by= Unless a root of a problem is tracked elsewhere, tickets will be typically solved within the gLite L&B SU. | ||
|documentation= The gLite L&B SU consists of L&B developers with first-hand experience of the product. No specific support documentation is | |documentation= The gLite L&B SU consists of L&B developers with first-hand experience of the product. No specific support documentation is available, however it is recommended that supporters consult general L&B documentation to help them distinguish between bugs and erroneous usage. | ||
|sortname=Glite l-b | |sortname=Glite l-b | ||
|type of issue=Accounting | |||
}} | }} | ||
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Latest revision as of 12:24, 4 March 2019
gLite L&B