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Difference between revisions of "GGUS:GLite L&B FAQ"

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'''gLite L&B'''
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[[Category:FAQ Former support units (GGUS)]]
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{{GGUS-FAQ
{{GGUS-FAQ
|Unit= gLite L&B
|Unit= gLite L&B
|Interface= H
|Interface= H
|Updated= 2010-09-20
|purpose=  The purpose of the gLite L&B SU is to handle tickets assigned to it through the GGUS system. These tickets can originate from users or from operations.  
|purpose=  The purpose of the gLite L&B SU is to handle tickets assigned to it through the GGUS system. These tickets can originate from users or from operations.  
|components=The gLite L&B SU will deal with problems regarding the Logging and Bookkeeping service.
|components=The gLite L&B SU will deal with problems regarding the Logging and Bookkeeping service.
|service quality= [[FAQ_GGUS-QoS-Levels]]
|responsible= The persons responsible for gLite L&B are members of the L&B Product Team within the EMI project.
|responsible= The persons responsible for gLite L&B are members of the L&B Product Team within the EMI project.
|assigned by=A ticket is usually assigned to the gLite L&B Support Unit by EGI 2nd level user support or directly by informed users or site admins. Tickets may also be re-assigned by other Support Units in case a cause for a perceived trouble is tracked down to L&B.
|assigned by=A ticket is usually assigned to the gLite L&B Support Unit by EGI 2nd level user support (DMSU). Tickets may also be re-assigned by other Support Units in case a cause for a perceived trouble is tracked down to L&B.
|components= gLite L&B SU provides support for the following subsystems: <code>emi.lb</code>, <code>emi.lbjp-common</code> and <code>emi.jobid</code>
|components= gLite L&B SU provides support for the following subsystems: <code>emi.lb</code>, <code>emi.lbjp-common</code> and <code>emi.jobid</code>
|solved by= Unless a root of a problem is tracked elsewhere, tickets will be typically solved within the gLite L&B SU
|solved by= Unless a root of a problem is tracked elsewhere, tickets will be typically solved within the gLite L&B SU.
|documentation= The gLite L&B SU consists of L&B developers with first-hand experience of the product. No specific support documentation is avalable.
|documentation= The gLite L&B SU consists of L&B developers with first-hand experience of the product. No specific support documentation is available, however it is recommended that supporters consult general L&B documentation to help them distinguish between bugs and erroneous usage.
 
|sortname=Glite l-b
|sortname=Glite l-b
|type of issue=Accounting
}}
}}
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Latest revision as of 12:24, 4 March 2019

gLite L&B