GGUS:GLite Identity Security FAQ

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FAQ FOR gLite Identity Security SUPPORT UNIT

Responsible Unit
gLite Identity Security
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the gLite Identity Security Support?

To provide support for the gLite components

  • SLCS (Short-Lived Credential Service)
  • STS (Security Token Service)
  • Pseudonymity

For which components does gLite Identity Security provide support?

gLite Identity Security

  • SLCS (Short-Lived Credential Service)
  • STS (Security Token Service)
  • Pseudonymity

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to gLite Identity Security Support?

It gets forwarded from the EGI Deployed Middleware Support Unit (DMSU) or the EMI Support Unit to the gLite identity support.

Are tickets typically solved in gLite Identity Security Support or reassigned elsewhere?

Tickets are typically solved in the support unit.

Who is responsible for gLite Identity Security Support?

Henri Mikkonen

What documentation is available on gLite Identity Security Support?

What is the usual "Type of Issue" for the tickets of gLite Identity Security?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the gLite Identity Security team.

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