GGUS:GLite Hydra FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR gLite Hydra SUPPORT UNIT

Responsible Unit
gLite Hydra
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the gLite Hydra Support?

Provide support for hydra-client, hydra-service

For which components does gLite Hydra provide support?

hydra-client, hydra-service

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to gLite Hydra Support?

It gets forwarded from the EGI Deployed Middleware Support Unit (DMSU) or the EMI Support Unit to the gLite Hydra support.

Are tickets typically solved in gLite Hydra Support or reassigned elsewhere?

The support unit process tickets and finds a solution or work around.

Who is responsible for gLite Hydra Support?

Responsible people are Joni Hahkala and John White.

What documentation is available on gLite Hydra Support?

https://twiki.cern.ch/twiki/bin/view/EGEE/DMEDS

What is the usual "Type of Issue" for the tickets of gLite Hydra?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the gLite Hydra team.

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