Difference between revisions of "GGUS:GLite Hydra FAQ"
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|Unit= gLite Hydra | |Unit= gLite Hydra | ||
|Interface= H | |Interface= H | ||
|Updated= | |Updated= 2011-04-11 | ||
|purpose= Provide support for hydra-client, hydra-service | |purpose= Provide support for hydra-client, hydra-service | ||
|components= hydra-client, hydra-service | |components= hydra-client, hydra-service | ||
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|documentation= https://twiki.cern.ch/twiki/bin/view/EGEE/DMEDS | |documentation= https://twiki.cern.ch/twiki/bin/view/EGEE/DMEDS | ||
|sortname=Glite hydra | |sortname=Glite hydra | ||
|responsible= Responsible people are Joni Hahkala and John White. | |||
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|responsible= Who is responsible? | |responsible= Who is responsible? | ||
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Revision as of 18:21, 11 April 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR gLite Hydra SUPPORT UNIT
- Responsible Unit
- gLite Hydra
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the gLite Hydra Support?
Provide support for hydra-client, hydra-service
For which components does gLite Hydra provide support?
hydra-client, hydra-service
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to gLite Hydra Support?
It gets forwarded from the EGI Deployed Middleware Support Unit (DMSU) or the EMI Support Unit to the gLite Hydra support.
Are tickets typically solved in gLite Hydra Support or reassigned elsewhere?
The support unit process tickets and finds a solution or work around.
Who is responsible for gLite Hydra Support?
Responsible people are Joni Hahkala and John White.
What documentation is available on gLite Hydra Support?
https://twiki.cern.ch/twiki/bin/view/EGEE/DMEDS
What is the usual "Type of Issue" for the tickets of gLite Hydra?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the gLite Hydra team.
Search
- Please use this link to search inside the GGUS FAQ