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GGUS:FAQ Responsible Units

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Revision as of 13:08, 28 October 2019 by Agpul (talk | contribs)
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GGUS wiki / GGUS Documentation


FAQ Responsible Units


Migration

  • The FAQ about responsible units started as FAQ about support units long ago. In March 2011 a new FAQ was started inside the EGI wiki.
  • The FAQs shall help the TPM to assign tickets and other responsible units to reassign tickets.
  • The FAQ is searchable and public.
  • The FAQ will not contain e-mail adresses or internal informations.

The fields are

|Unit=
Responsible Unit 2
This is the name take from the GGUS system, please do not change.
|E-Mail=
unused
|Interface=
unused
|purpose=
What is the purpose of the UNIT?
|components=
For which components do you provide support?
|service quality=
Which quality of service ( QoS) will you provide?
|assigned by=
Who will assign tickets to UNIT? This could be TPM or DMSU or ...
|solved by=
Are tickets typically solved in UNIT or reassigned elsewhere?
|responsible=
Who is responsible for UNIT? This could be a person or an organisation.
|documentation=
What documentation is available on UNIT?
|more=
What if I have questions which are not dealt with by this FAQ?
this is optional
|sortname=
Name of the UNIT, with first letter upper case and everything else lower case
this helps sorting the FAQ, please do not change.

How to change

  • Be a member of the EGI group ggus-authors
  • Replace the content after "="-sign in the appropriate wiki page.
  • You can add missing fields, see above (or Template:GGUS-FAQ)
Old list
until March 2011: FAQs about the support units connected to GGUS.

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