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Difference between revisions of "GGUS:FAQ"

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{{GGUS-header|GGUS FAQ}}
{{GGUS-header|GGUS FAQ}}
 
= FAQ Responsible Units =
== FAQ Responsible Units ==
* Entries in [[:Category:FAQ Responsible Units (GGUS)]] (and [[:Category:FAQ Former support units (GGUS)|Former support units]])
* Entries in [[:Category:FAQ Responsible Units (GGUS)]] (and [[:Category:FAQ Former support units (GGUS)|Former support units]])
* FAQ about [[GGUS:FAQ Responsible Units]]
* FAQ about [[GGUS:FAQ Responsible Units]]
* Information for [[GGUS:TPM]]
* Information for [[GGUS:TPM]]
* [https://gus.fzk.de/pages/resp_unit_info.php FAQs about the support units connected to GGUS]. (until March 2011)
* [https://ggus.eu/?mode=resp_unit_info FAQs about the support units connected to GGUS]. (until March 2011)
== General FAQs ==
= General FAQs =
* [http://alien2.cern.ch/index.php?option=com_content&view=article&id=46&Itemid=103 Work-arounds with CREAM issues for all VOs/Sites, for use by TPMs and users]
<!-- CREM 1.6 now unsupported
* [http://alien2.cern.ch/index.php?option=com_content&view=article&id=46&Itemid=103 Work-arounds with CREAM issues for all VOs/Sites, for use by TPMs and users] -->
* [https://twiki.cern.ch/twiki/bin/view/EGEE/SA1_USAG#Periodic_ALARM_ticket_testing_ru ALARM ticket testing rules for WLCG VOs]
* [https://twiki.cern.ch/twiki/bin/view/EGEE/SA1_USAG#Periodic_ALARM_ticket_testing_ru ALARM ticket testing rules for WLCG VOs]
* [https://twiki.cern.ch/twiki/bin/view/LCG/VoUserSupport#Newly_registered_VO_wants_to_pro Newly registered VO wants to provide support via GGUS]
<!-- T. Ferrari OBSOLETED by new process in the operations portal
* [https://gus.fzk.de/pages/ggus-docs/PDF/1180_slave_tickets.pdf New behaviour of slave tickets as decided in USAG @ EGEE'09]
* [https://twiki.cern.ch/twiki/bin/view/LCG/VoUserSupport#Newly_registered_VO_wants_to_pro Newly registered VO wants to provide support via GGUS] -->
* [https://twiki.cern.ch/twiki/bin/view/EGEE/SA1_USAG#Site_scheduled_interventions Site scheduled interventions announcements]
<!-- T. Ferrari OBSOLETE
* GGUS and Safari Browser: [https://gus.fzk.de/pages/ggus-docs/PDF/1920_GGUS-safari.pdf Instruction how to use certificates for the GGUS portal with Safari browser]
* [https://twiki.cern.ch/twiki/bin/view/EGEE/SA1_USAG#Site_scheduled_interventions Site scheduled interventions announcements]-->
* Description of error messages: [http://goc.grid.sinica.edu.tw/gocwiki/Error_messages_%27%27BrokerHelper%3A_no_compatible_resources%27%27_and_%27%27request_expired%27%27#preview "BrokerHelper: no compatible resources" and "request expired"]
* [[FAQ_GGUS-Ticket-Search|Easy GGUS Ticket Number Search - two ways]]
* [[FAQ_GGUS-Ticket-Search|Easy GGUS Ticket Number Search - two ways]]
* [[FAQ_GGUS-Account|FAQ for updating your GGUS account]]
* [[FAQ_GGUS-Account|FAQ for updating your GGUS account]]


<!-- we have a EGI wiki section on documentation and most of the following links are obsoleted
== External documentation links ==
== External documentation links ==
* [https://weblog.plgrid.pl/baza-wiedzy/ Knowledge Database of PL-Grid operations info service]
* [https://weblog.plgrid.pl/baza-wiedzy/ Knowledge Database of PL-Grid operations info service]
* EGI Wiki
* EGI Wiki
** [https://wiki.egi.eu/wiki/Tools/Manuals/SiteProblemsFollowUp Troubleshooting Guide about Operational Errors on LCG Sites]  
** [https://wiki.egi.eu/wiki/Tools/Manuals/SiteProblemsFollowUp Troubleshooting Guide about Operational Errors on LCG Sites]  
* LCG wiki
* LCG wiki
** [https://twiki.cern.ch/twiki/bin/view/LCG/TheLCGTroubleshootingGuide LCG Troubleshooting Guide]
** [https://twiki.cern.ch/twiki/bin/view/LCG/TheLCGTroubleshootingGuide LCG Troubleshooting Guide]  
* EGEE SEE ROC Wiki
* EGEE SEE ROC Wiki
** [http://wiki.egee-see.org/index.php/Administrators For Administrators]
** [http://wiki.egee-see.org/index.php/Administrators For Administrators]
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* [https://twiki.cern.ch/twiki/bin/view/LCG/TheLCGTroubleshootingGuide LCG Troubleshooting Guide]
* [https://twiki.cern.ch/twiki/bin/view/LCG/TheLCGTroubleshootingGuide LCG Troubleshooting Guide]
* EGEE EDMS
* EGEE EDMS
** [https://edms.cern.ch/document/888089 EGEE-III-Draft-TPM-OLA-v.2] - This document formalises the commitment, in terms of service provision, of the Ticket Process Management (TPM) teams towards the Global Grid User Support (GGUS), other Support Units (SUs) and the Users.  
** [https://edms.cern.ch/document/888089 EGEE-III-Draft-TPM-OLA-v.2] - This document formalises the commitment, in terms of service provision, of the Ticket Process Management (TPM) teams towards the Global Grid User Support (GGUS), other Support Units (SUs) and the Users.
{{GGUS search}}
* LCG Savannah
* LCG Savannah
** [https://savannah.cern.ch/projects/esc the GGUS shopping list]
** [https://savannah.cern.ch/projects/esc the GGUS shopping list]
-->
{{GGUS search}}
[[Category:FAQ (GGUS)|!FAQ]]
[[Category:FAQ (GGUS)|!FAQ]]

Latest revision as of 14:48, 3 April 2014