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Difference between revisions of "GGUS:FAQ"

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{{GGUS-header|GGUS FAQ}}
{{GGUS-header|GGUS FAQ}}
 
= FAQ Responsible Units =
== FAQ Responsible Units ==
* Entries in [[:Category:FAQ Responsible Units (GGUS)]] (and [[:Category:FAQ Former support units (GGUS)|Former support units]])
* Entries in [[:Category:FAQ Responsible Units (GGUS)]]
* FAQ about [[GGUS:FAQ Responsible Units]]
* FAQ about [[GGUS:FAQ Responsible Units]]
* [https://gus.fzk.de/pages/resp_unit_info.php FAQs about the support units connected to GGUS]. (until March 2011)
* Information for [[GGUS:TPM]]
== General FAQs ==
* [https://ggus.eu/?mode=resp_unit_info FAQs about the support units connected to GGUS]. (until March 2011)
* [http://alien2.cern.ch/index.php?option=com_content&view=article&id=46&Itemid=103 Work-arounds with CREAM issues for all VOs/Sites, for use by TPMs and users]
= General FAQs =
<!-- CREM 1.6 now unsupported
* [http://alien2.cern.ch/index.php?option=com_content&view=article&id=46&Itemid=103 Work-arounds with CREAM issues for all VOs/Sites, for use by TPMs and users] -->
* [https://twiki.cern.ch/twiki/bin/view/EGEE/SA1_USAG#Periodic_ALARM_ticket_testing_ru ALARM ticket testing rules for WLCG VOs]
* [https://twiki.cern.ch/twiki/bin/view/EGEE/SA1_USAG#Periodic_ALARM_ticket_testing_ru ALARM ticket testing rules for WLCG VOs]
* [https://twiki.cern.ch/twiki/bin/view/LCG/VoUserSupport#Newly_registered_VO_wants_to_pro Newly registered VO wants to provide support via GGUS]
<!-- T. Ferrari OBSOLETED by new process in the operations portal
* [https://gus.fzk.de/pages/ggus-docs/PDF/1180_slave_tickets.pdf New behaviour of slave tickets as decided in USAG @ EGEE'09]
* [https://twiki.cern.ch/twiki/bin/view/LCG/VoUserSupport#Newly_registered_VO_wants_to_pro Newly registered VO wants to provide support via GGUS] -->
* [https://twiki.cern.ch/twiki/bin/view/EGEE/SA1_USAG#Site_scheduled_interventions Site scheduled interventions announcements]
<!-- T. Ferrari OBSOLETE
* GGUS and Safari Browser: [https://gus.fzk.de/pages/ggus-docs/PDF/1920_GGUS-safari.pdf Instruction how to use certificates for the GGUS portal with Safari browser]
* [https://twiki.cern.ch/twiki/bin/view/EGEE/SA1_USAG#Site_scheduled_interventions Site scheduled interventions announcements]-->
* Description of error messages: [http://goc.grid.sinica.edu.tw/gocwiki/Error_messages_%27%27BrokerHelper%3A_no_compatible_resources%27%27_and_%27%27request_expired%27%27#preview "BrokerHelper: no compatible resources" and "request expired"]
* [[FAQ_GGUS-Ticket-Search|Easy GGUS Ticket Number Search - two ways]]
* [https://gus.fzk.de/pages/ggus-docs/PDF/1910_FAQ_for_ggus_account.pdf FAQ for updating your GGUS account]
* [[FAQ_GGUS-Account|FAQ for updating your GGUS account]]
* [http://goc.grid.sinica.edu.tw/gocwiki/TPM/How_to_assign_a_new_GGUS_ticket#head-b6b28d823ccc0e8754d23bf3dbb54e33e0ebba2d Software problems VOSupport (LHC experiment VOs) can solve]
* [https://gus.fzk.de/pages/ggus-docs/PDF/1160_Easy_GGUS_ticket_number_search.pdf Easy GGUS Ticket Number Search - two ways]
* [http://goc.grid.sinica.edu.tw/gocwiki/TPM/Escalated_Tickets TPM information on Escalated GGUS Tickets]
* [http://goc.grid.sinica.edu.tw/gocwiki/TPM/Escalated_Tickets FAQ for Direct routing to sites]


<!-- we have a EGI wiki section on documentation and most of the following links are obsoleted
== External documentation links ==
== External documentation links ==
* [https://weblog.plgrid.pl/baza-wiedzy/ Knowledge Database of PL-Grid operations info service]
* [https://weblog.plgrid.pl/baza-wiedzy/ Knowledge Database of PL-Grid operations info service]
* GOC Wiki
* EGI Wiki
** [http://goc.grid.sinica.edu.tw/gocwiki/User_Guides GOC WIKI User Guides]
** [https://wiki.egi.eu/wiki/Tools/Manuals/SiteProblemsFollowUp Troubleshooting Guide about Operational Errors on LCG Sites]  
** [http://goc.grid.sinica.edu.tw/gocwiki/FrontPage GOC WIKI Operational Guides & FAQs]
* LCG wiki
** [http://goc.grid.sinica.edu.tw/gocwiki/SiteProblemsFollowUpFaq SiteProblemsFollowUpFaq Troubleshooting Guide about Operational Errors on LCG Sites]  
** [https://twiki.cern.ch/twiki/bin/view/LCG/TheLCGTroubleshootingGuide LCG Troubleshooting Guide]  
* EGEE SEE ROC Wiki
* EGEE SEE ROC Wiki
** [http://wiki.egee-see.org/index.php/Administrators For Administrators]
** [http://wiki.egee-see.org/index.php/Administrators For Administrators]
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* [http://www.gridpp.ac.uk/deployment/users/faq.html Frequently Asked Questions for LCG Site Administrators] (provided by GridPP)
* [http://www.gridpp.ac.uk/deployment/users/faq.html Frequently Asked Questions for LCG Site Administrators] (provided by GridPP)
* [https://twiki.cern.ch/twiki/bin/view/LCG/TheLCGTroubleshootingGuide LCG Troubleshooting Guide]
* [https://twiki.cern.ch/twiki/bin/view/LCG/TheLCGTroubleshootingGuide LCG Troubleshooting Guide]
 
* EGEE EDMS
** [https://edms.cern.ch/document/888089 EGEE-III-Draft-TPM-OLA-v.2] - This document formalises the commitment, in terms of service provision, of the Ticket Process Management (TPM) teams towards the Global Grid User Support (GGUS), other Support Units (SUs) and the Users.
* LCG Savannah
** [https://savannah.cern.ch/projects/esc the GGUS shopping list]
-->
{{GGUS search}}
{{GGUS search}}
[[Category:FAQ (GGUS)|!FAQ]]
[[Category:FAQ (GGUS)|!FAQ]]

Latest revision as of 14:48, 3 April 2014