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Difference between revisions of "GGUS:FAQ"

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{{GGUS-header}}
{{GGUS-header|GGUS FAQ}}
= FAQ Responsible Units =
* Entries in [[:Category:FAQ Responsible Units (GGUS)]] (and [[:Category:FAQ Former support units (GGUS)|Former support units]])
* FAQ about [[GGUS:FAQ Responsible Units]]
* Information for [[GGUS:TPM]]
* [https://ggus.eu/?mode=resp_unit_info FAQs about the support units connected to GGUS]. (until March 2011)
= General FAQs =
<!-- CREM 1.6 now unsupported
* [http://alien2.cern.ch/index.php?option=com_content&view=article&id=46&Itemid=103 Work-arounds with CREAM issues for all VOs/Sites, for use by TPMs and users] -->
* [https://twiki.cern.ch/twiki/bin/view/EGEE/SA1_USAG#Periodic_ALARM_ticket_testing_ru ALARM ticket testing rules for WLCG VOs]
<!-- T. Ferrari OBSOLETED by new process in the operations portal
* [https://twiki.cern.ch/twiki/bin/view/LCG/VoUserSupport#Newly_registered_VO_wants_to_pro Newly registered VO wants to provide support via GGUS] -->
<!-- T. Ferrari OBSOLETE
* [https://twiki.cern.ch/twiki/bin/view/EGEE/SA1_USAG#Site_scheduled_interventions Site scheduled interventions announcements]-->
* [[FAQ_GGUS-Ticket-Search|Easy GGUS Ticket Number Search - two ways]]
* [[FAQ_GGUS-Account|FAQ for updating your GGUS account]]


<!-- we have a EGI wiki section on documentation and most of the following links are obsoleted
== External documentation links ==


* [[GGUS:AMGA FAQ]]
* [https://weblog.plgrid.pl/baza-wiedzy/ Knowledge Database of PL-Grid operations info service]
* [[GGUS:APEL FAQ]]
* EGI Wiki
* [[GGUS:APEL-EMI FAQ]]
** [https://wiki.egi.eu/wiki/Tools/Manuals/SiteProblemsFollowUp Troubleshooting Guide about Operational Errors on LCG Sites]  
* [[GGUS:ELOG FAQ]]
* LCG wiki
 
** [https://twiki.cern.ch/twiki/bin/view/LCG/TheLCGTroubleshootingGuide LCG Troubleshooting Guide]
== How to add ==
* EGEE SEE ROC Wiki
 
** [http://wiki.egee-see.org/index.php/Administrators For Administrators]
# Template for new FAQ-entries:
** [http://wiki.egee-see.org/index.php/Users For Users]
#* DOCX: https://gus.fzk.de/pages/ggus-docs/DOC/1800_FAQ_for_TEMPLATE.docx
* [http://www.gridpp.ac.uk/deployment/users/faq.html Frequently Asked Questions for LCG Site Administrators] (provided by GridPP)
#* PDF: https://gus.fzk.de/pages/ggus-docs/PDF/1800_FAQ_for_TEMPLATE.pdf
* [https://twiki.cern.ch/twiki/bin/view/LCG/TheLCGTroubleshootingGuide LCG Troubleshooting Guide]
#* MediaWiki: [[Template:GGUS-FAQ]]
* EGEE EDMS
# Create a new page [[GGUS:UNIT FAQ]] (replace UNIT by units name) with [[Template:GGUS-FAQ|template GGUS-FAQ]]
** [https://edms.cern.ch/document/888089 EGEE-III-Draft-TPM-OLA-v.2] - This document formalises the commitment, in terms of service provision, of the Ticket Process Management (TPM) teams towards the Global Grid User Support (GGUS), other Support Units (SUs) and the Users.
#* or send documentation to GGUS as docx, pdf, txt 
* LCG Savannah
* To edit the FAQ you need to be in the group [[EGIWiki:ggus-authors|ggus-authors]]
** [https://savannah.cern.ch/projects/esc the GGUS shopping list]
* This page  will be filled with the reviewed content of https://gus.fzk.de/pages/faq.php
-->
{{GGUS search}}
[[Category:FAQ (GGUS)|!FAQ]]
[[Category:FAQ (GGUS)|!FAQ]]

Latest revision as of 14:48, 3 April 2014