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Difference between revisions of "GGUS:FAQ"
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{{GGUS-header}} | {{GGUS-header|GGUS FAQ}} | ||
== FAQ Responsible Units == | |||
* see [[:Category:FAQ Responsible Units (GGUS)]] | |||
* [https://gus.fzk.de/pages/resp_unit_info.php FAQs about the support units connected to GGUS]. (until March 2011) | |||
== General FAQs == | == General FAQs == | ||
* [http://alien2.cern.ch/index.php?option=com_content&view=article&id=46&Itemid=103 Work-arounds with CREAM issues for all VOs/Sites, for use by TPMs and users] | |||
== | * [https://twiki.cern.ch/twiki/bin/view/EGEE/SA1_USAG#Periodic_ALARM_ticket_testing_ru ALARM ticket testing rules for WLCG VOs] | ||
* [ | * [https://twiki.cern.ch/twiki/bin/view/LCG/VoUserSupport#Newly_registered_VO_wants_to_pro Newly registered VO wants to provide support via GGUS] | ||
* [ | * [https://gus.fzk.de/pages/ggus-docs/PDF/1180_slave_tickets.pdf New behaviour of slave tickets as decided in USAG @ EGEE'09] | ||
* [ | * [https://twiki.cern.ch/twiki/bin/view/EGEE/SA1_USAG#Site_scheduled_interventions Site scheduled interventions announcements] | ||
* [ | * GGUS and Safari Browser: [https://gus.fzk.de/pages/ggus-docs/PDF/1920_GGUS-safari.pdf Instruction how to use certificates for the GGUS portal with Safari browser] | ||
* Description of error messages: [http://goc.grid.sinica.edu.tw/gocwiki/Error_messages_%27%27BrokerHelper%3A_no_compatible_resources%27%27_and_%27%27request_expired%27%27#preview "BrokerHelper: no compatible resources" and "request expired"] | |||
# | * [https://gus.fzk.de/pages/ggus-docs/PDF/1910_FAQ_for_ggus_account.pdf FAQ for updating your GGUS account] | ||
* [http://goc.grid.sinica.edu.tw/gocwiki/TPM/How_to_assign_a_new_GGUS_ticket#head-b6b28d823ccc0e8754d23bf3dbb54e33e0ebba2d Software problems VOSupport (LHC experiment VOs) can solve] | |||
#* | * [https://gus.fzk.de/pages/ggus-docs/PDF/1160_Easy_GGUS_ticket_number_search.pdf Easy GGUS Ticket Number Search - two ways] | ||
* [http://goc.grid.sinica.edu.tw/gocwiki/TPM/Escalated_Tickets TPM information on Escalated GGUS Tickets] | |||
* [http://goc.grid.sinica.edu.tw/gocwiki/TPM/Escalated_Tickets FAQ for Direct routing to sites] | |||
* | == External documentation links == | ||
* | * [https://weblog.plgrid.pl/baza-wiedzy/ Knowledge Database of PL-Grid operations info service] | ||
* GOC Wiki | |||
** [http://goc.grid.sinica.edu.tw/gocwiki/User_Guides GOC WIKI User Guides] | |||
** [http://goc.grid.sinica.edu.tw/gocwiki/FrontPage GOC WIKI Operational Guides & FAQs] | |||
** [http://goc.grid.sinica.edu.tw/gocwiki/SiteProblemsFollowUpFaq SiteProblemsFollowUpFaq Troubleshooting Guide about Operational Errors on LCG Sites] | |||
* EGEE SEE ROC Wiki | |||
** [http://wiki.egee-see.org/index.php/Administrators For Administrators] | |||
** [http://wiki.egee-see.org/index.php/Users For Users] | |||
* [http://www.gridpp.ac.uk/deployment/users/faq.html Frequently Asked Questions for LCG Site Administrators] (provided by GridPP) | |||
* [https://twiki.cern.ch/twiki/bin/view/LCG/TheLCGTroubleshootingGuide LCG Troubleshooting Guide] | |||
{{GGUS search}} | {{GGUS search}} | ||
[[Category:FAQ (GGUS)|!FAQ]] | [[Category:FAQ (GGUS)|!FAQ]] | ||
Revision as of 09:01, 4 March 2011
GGUS wiki / GGUS Documentation
GGUS FAQ
FAQ Responsible Units
- see Category:FAQ Responsible Units (GGUS)
- FAQs about the support units connected to GGUS. (until March 2011)
General FAQs
- Work-arounds with CREAM issues for all VOs/Sites, for use by TPMs and users
- ALARM ticket testing rules for WLCG VOs
- Newly registered VO wants to provide support via GGUS
- New behaviour of slave tickets as decided in USAG @ EGEE'09
- Site scheduled interventions announcements
- GGUS and Safari Browser: Instruction how to use certificates for the GGUS portal with Safari browser
- Description of error messages: "BrokerHelper: no compatible resources" and "request expired"
- FAQ for updating your GGUS account
- Software problems VOSupport (LHC experiment VOs) can solve
- Easy GGUS Ticket Number Search - two ways
- TPM information on Escalated GGUS Tickets
- FAQ for Direct routing to sites
External documentation links
- Knowledge Database of PL-Grid operations info service
- GOC Wiki
- EGEE SEE ROC Wiki
- Frequently Asked Questions for LCG Site Administrators (provided by GridPP)
- LCG Troubleshooting Guide
Search
- Please use this link to search inside the GGUS FAQ