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Difference between revisions of "GGUS:EMI WN FAQ"

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|purpose=  The EMI-WN support aims at dealing with incidents related to the installation and configuration of the EMI-WN. For any other specific issue related to EMI clients, tickets will be reassigned to the specific Product Team SU responsible for the affected part of the middleware.
|purpose=  The EMI-WN support aims at dealing with incidents related to the installation and configuration of the EMI-WN. For any other specific issue related to EMI clients, tickets will be reassigned to the specific Product Team SU responsible for the affected part of the middleware.
|components=EMI-WN
|components=EMI-WN
|service quality= Medium
|responsible= EMI Product Team "Integration Team" is responsible for the EMI WN Support. The involved people are:
|responsible= EMI Product Team "Integration Team" is responsible for the EMI WN Support. The involved people are:
* Andrea Ceccanti
* Andrea Ceccanti

Revision as of 14:34, 24 July 2013

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR EMI WN SUPPORT UNIT

Responsible Unit
EMI WN
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EMI WN Support?

The EMI-WN support aims at dealing with incidents related to the installation and configuration of the EMI-WN. For any other specific issue related to EMI clients, tickets will be reassigned to the specific Product Team SU responsible for the affected part of the middleware.

For which components does EMI WN provide support?

EMI-WN

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to EMI WN Support?

A ticket should be assigned to EMI-WN support when there is a problem in the installation or configuration of EMI WN. First and second level support should first debug the problem with the submitter of the ticket to detect any possible misconfiguration or misuse of the production repositories. Incidents reporting problems about the middleware installed by a EMI-WN should be directly assigned to the relevant Support Unit.

Are tickets typically solved in EMI WN Support or reassigned elsewhere?

unknown

Who is responsible for EMI WN Support?

EMI Product Team "Integration Team" is responsible for the EMI WN Support. The involved people are:

  • Andrea Ceccanti
  • Cristina Aiftimiei

What documentation is available on EMI WN Support?

What is the usual "Type of Issue" for the tickets of EMI WN?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EMI WN team.

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