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Difference between revisions of "GGUS:EMI UI FAQ"

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|purpose=  The EMI-UI support aims at dealing with incidents related to the installation and configuration of the EMI-UI. For any other specific issue related to the EMI clients, tickets will be reassigned to the specific Product Team SU responsible for the affected part of the middleware. A ticket should be assigned to EMI-UI support when there is a problem in the installation or configuration of EMI UI. First and second level support should first debug the problem with the submitter of the ticket to detect any possible misconfiguration or misuse of the production repositories. Incidents reporting problems about the middleware installed by a EMI-UI should be directly assigned to the relevant Support Unit.
|purpose=  The EMI-UI support aims at dealing with incidents related to the installation and configuration of the EMI-UI. For any other specific issue related to the EMI clients, tickets will be reassigned to the specific Product Team SU responsible for the affected part of the middleware. A ticket should be assigned to EMI-UI support when there is a problem in the installation or configuration of EMI UI. First and second level support should first debug the problem with the submitter of the ticket to detect any possible misconfiguration or misuse of the production repositories. Incidents reporting problems about the middleware installed by a EMI-UI should be directly assigned to the relevant Support Unit.
|components=EMI-UI
|components=EMI-UI
|service quality= [[FAQ_GGUS-QoS-Levels]]
|service quality= Medium
|responsible= EMI product team "Integration Team" is responsible for the EMI UI Support. The involved people are:
|responsible= EMI product team "Integration Team" is responsible for the EMI UI Support. The involved people are:
* Cristina Aiftimiei
* Cristina Aiftimiei

Latest revision as of 15:49, 23 November 2021

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR EMI UI SUPPORT UNIT

Responsible Unit
EMI UI
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EMI UI Support?

The EMI-UI support aims at dealing with incidents related to the installation and configuration of the EMI-UI. For any other specific issue related to the EMI clients, tickets will be reassigned to the specific Product Team SU responsible for the affected part of the middleware. A ticket should be assigned to EMI-UI support when there is a problem in the installation or configuration of EMI UI. First and second level support should first debug the problem with the submitter of the ticket to detect any possible misconfiguration or misuse of the production repositories. Incidents reporting problems about the middleware installed by a EMI-UI should be directly assigned to the relevant Support Unit.

For which components does EMI UI provide support?

EMI-UI

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to EMI UI Support?

DMSU

Are tickets typically solved in EMI UI Support or reassigned elsewhere?

unknown

Who is responsible for EMI UI Support?

EMI product team "Integration Team" is responsible for the EMI UI Support. The involved people are:

  • Cristina Aiftimiei

What documentation is available on EMI UI Support?

What is the usual "Type of Issue" for the tickets of EMI UI?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EMI UI team.

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