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GGUS:EMI Release Management FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EMI SUPPORT UNIT
- Responsible Unit
- EMI
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EMI Support?
Give 3rd level support to questions regarding general installation/configuration of EMI middleware, general EMI documentation.
For which components does EMI provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to EMI Support?
It gets forwarded from the EGI Deployed Middleware Support Unit (DMSU) or the EMI Support Unit. Direct issue reporting by individual customers is also anticipated.
Are tickets typically solved in EMI Support or reassigned elsewhere?
unknown
Who is responsible for EMI Support?
Cristina Aiftimiei
What documentation is available on EMI Support?
All documentation present at
What is the usual "Type of Issue" for the tickets of EMI?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EMI team.
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